Recently, installed the voip monitor at one of customer site, which using S8400 with CM4.0.1-15500. All installation successfully done with no error, application have no problem with the connection to PBX. However, when viewing the data on web browser, only can view the real-time voice stream data, no others data can be display on web, even the application can't recognise the CM version. Attachment is the sreen capture of the problem I mentioned here. It there any solution on this? Please advice.

Screen capture of problem decribed.

screen capture 2

screen capture 3

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screen capture 4

After reading and going over the screen shots of the Prognosis dployment on CM 4.0 I would recheck the user account you created for prognosis. It seems that the RTCP stream destination point has been configured correctly however either the SAT user profile is misconfigured,

What it should be: Also see pg's 17 & 19 in the install guide
For Avaya versions 4 - 5.0 the Add Group page will ask for a Group Name and Group
Number. The Group Name is normally the user profile name, e.g. prof18. The Group Number ties
the new login group to the SAT User-Profile that was created earlier The value for this is obtained
by adding the Access Mask Base (default value 1000) to the user profile number, e.g. use Group
Number 10018 for User Profile prof18.

We should have "RM" access for all categories within that user profile.

If you need any futher assistence please contact me.

I already configure as the installation guide. I am using using user define profile - prof21, all setting as "rm", with group name vmon, group number 10021... There should not be problem with the login.

Please email me your contact info so I can set up a web conference.
My email: Jay.patel@prognosis.com

My email: jason_tham@jjsea.com

Your contact information was passed on to our European office, if they have not contacted you yet please let me know.

Jay