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Route pattern showing down
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TOPIC: Route pattern showing down
#334
hussam79 (User)
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Route pattern showing down 1 Year, 11 Months ago  
Hi,

I have Prognosis R2 trial, and it showing me the route pattern is down can you help me on that?????
 
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#336
paulmc (Moderator)
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Gender: Male Location: Sydney Australia
Re:Route pattern showing down 1 Year, 11 Months ago  
Try looking to see at the trunk that associated with that route-pattern. You can see in the route-pattern display the associated trunk groups for that route-pattern that is down or when you click on the route pattern details link. Check the status of the trunks. If all trunks are down, this is why the route-pattern is down. You will need to log into CM to fix the trunks.

Tell me how you go?
 
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#338
hussam79 (User)
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Re:Route pattern showing down 1 Year, 11 Months ago  
I was checked the trunks and all of them are in service and can handle the calls!
 
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#342
london2jay (Visitor)
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Re:Route pattern showing down 1 Year, 11 Months ago  
PVM queries the status of the Avaya enviroment via SAT we DO NOT configure anything we just report on your system, and if you have a route pattern programmed in the system but nothing is actually connected to it (trunks) then it will show as down. I would verify and clean up your database as this will resolve quite a few problems.
 
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