Hi,

Occasionally (approx once a day) we are getting an email saying 'Avaya Alert - SAT Connection dropped', I have noticed that Prognosis is logging on and off contantly and wanted to confirm if this error simply meant that a connection could not be made at that time.

We are not using the full CDR functionality as we use TIGER for that but use Prognosis as a alarm/error reporting tool.

Please could someone confirm the reason for the iconnectipn dropped error?

Thanks

Mark

This alert occurs when the number of SAT connection = 0.

On the top left of of the Avaya PBX display you will see a link to 'SAT Connections 2; in the normal scenario. This means that VoIP monitor has twoa ctive SAT connections. Clicking on this link provides details about the SAT conenction including last ailure and cause.

When you receive this alert you should check this page for troubleshooting.

Paul