Kunena Site Syndication http://voicequality.com Mon, 06 Sep 2010 12:00:14 -0500 Kunena 1.0.9 http://voicequality.com/components/com_kunena/template/default/images/english/emoticons/rss.gif http://voicequality.com Kunena Site Syndication http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,446/#447 Phillip, have you looked at the other thread http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#442 (RE: no vocie quality streams). There are some steps in there to try first. Paul Tue, 24 Aug 2010 18:16:59 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,446/#446 Sniffer Traces illustrates packets going to the server, no data displayed. Any Ideas... Tue, 24 Aug 2010 12:56:54 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,3/func,view/id,444/#445 Yes it can. Please see page 38 of the Install and Config Guide (under the section of Configuring VoIP Monitor | Configuration Tool) Paul Mon, 23 Aug 2010 03:22:57 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,3/func,view/id,444/#444 With Entitlement version with Avaya CM. Can prognosis VoIP Monitor send alert thru email? Mon, 23 Aug 2010 00:07:23 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,37/#443 Jennifer, Are you able to RDP to the system and log into the domain using the same credentials you are using to log into the web interface? Thanks, Dave Thu, 12 Aug 2010 07:33:19 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#442 BTW, this is also happen to one-X Agent... Tue, 10 Aug 2010 22:09:06 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#441 Paul, Thanks for the info. I'm in the midst of getting the evaluation IPTM and IPTMR copy and will be installed in our environment for testing. If this issue has not been solved by Avaya, I'm afraid during our IPTM and IPTMR test later, it will hit the same issue. Rgds, Nicholas Tue, 10 Aug 2010 21:58:27 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#440 Nicholas, We have raised this as an issue with Avaya a few months ago and are working with them to resolve this on the One-X Communicator. I will get back to you as soon as I know an ETA on when the fix will be available. Paul Tue, 10 Aug 2010 21:05:38 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#439 Further to my findings, I found out the differences between the softphone & hardphone RTCP packet 9640(Hardphone) SDES items Type: CNAME (user and domain) (1) Length:27 Text: ext57002@172.19.18.197:2074 Type: PHONE (phone number) (4) Length: 5 Text: 57002 Type: TOOL (name/version of source app) (6) Length:37 Text: Avaya IP Telephone (ha96xxu3_00.bin) Type: END (0) 9630 (Softphone) SDES items Type: CNAME (user and domain) (1) Length:27 Text: sip:@172.19.18.111 Type: PHONE (phone number) (4) Length: 8 Text: 10714:30 Type: TOOL (name/version of source app) (6) Length:29 Text: Avaya PC Audio Component R6.0T Type: END (0) And I found out some information from Avaya documentation: RSVP & RTCP Monitor Server - 9600 Series SIP IP Telephones do not use RSVP (Resource ReSerVation Protocol) software to provide real-time monitoring and historical data of audio quality for VoIP calls. 9600 Series SIP IP Telephones do support an RTCP Monitor Server. QoS - Unlike H.323 telephones, 9600 Series SIP IP Telephones do not use Avaya Communication Manager to set Quality of Service (QoS). The SIP IP telephones use the parameters L2QAUD, L2QSIG, DSCPAUD, and DSCPSIG The strange thing is my 9630 softphone details is showing Signaling Protocol:H.323 instead of SIP (above RTCP info is showing SIP instead of H.323) Any idea? Regards, Nicholas Tue, 10 Aug 2010 04:05:56 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#438 Hi Paul, To answer your questions. 1. Yes, I realised there were missing voice streams on the main PBX display page for softphones. RTCP configuration, Ip network region of the RTCP destinaation are correct. 2. Yes, the count was incorrect as I mentioned the RTCP only capture voice stream for calls made uses hard phone. 3. I have done the wireshark capturing for softphone, media gateway, hard phone and prognosis. At 1st, the wireshark did not capture any traffic for port 5005 for calls made by softphone. After upgrading my one-X communicator to release 5.2 with SP3 (5.2.0.19), I was able to see traffic uses port 5005 sending from the softphone to the Prognosis server. However, I'm still unable to see any active voice stream or finished calls QoS result on Prognosis server. 4. I have also done the wireshark capturing on the Prognosis server and it shows the server is communicating with the softphone on port 5005. This means, the network layer is pretty much clear and both ends are communication on port 5005. Regards, Nicholas Mon, 09 Aug 2010 21:39:25 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,37/#437 Just wanted to comment on this even though it is kind of old in case it helps anyone. Prognosis was working when I first installed it to log on with my network username and password. Someone else in my department was also able to log on with their network credentials. Currently, our network credentials give us "User Logon Failed (Status: invalid user name password)". Now I can only log on with the local accounts that are on that server. My password has changed since that time, but it is not locked out and I sign on my PC every day with the same credentials. I am the Active Directory administrator so I am certain of that. I even tried my old password as it was when I know it was working. So, not really looking for a solution since I have a workaround, but hopefully this helps someone else. Jennifer Winnebago County Network Technician Fri, 06 Aug 2010 09:23:54 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#436 I will keep you updated by Monday. Thanks Fri, 06 Aug 2010 01:49:36 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#435 Nicholas, There are no problems with 9620 and 9630 phones and see no issue why 9650's could be an issue as they use the same H.323/RTP stacks. When you say you are receiving RTCP information, can you please clarify a few things? Things to investigate: 1. Are there any or missing voice streams on the main PBX display page? If so, verify the RTCP configuration. Go to the AV-PBX screen, click on Configuration then the RTCP link. This will show the number of RTCP packets received and also the configuration per ip-network-region of the RTCP destination address. You should check the correct address for each network region. If some are showing, but not all of them are showing, it is probably a issue with a particular network segment so you should check the setting for each network region. 2. If the configuration is correct, use the RTCP Configuration screen to check the count of received RTCP packets, this will determine if Prognosis is receiving RTCP packets. 3. If Prognosis is not receiving any RTCP packets, check that the server is receiving them. Install Wireshark and perform a packet capture filtering on port 5005 to see if RTCP packets are being received - they may initially show up as UDP port 5005, but you can 'decode as' RTCP in Wireshark. 4. If the Prognosis server is not receiving any RTCP packets, there is potentially a firewall issue, on the PC or in the network, or a routing/VLAN issue. Please check connectivity to the phone from the Prognosis server. Firstly try and ping/traceroute the phone from the Prognosis server. If this is successful, you may need to investigate any firewall rules for UDP. Can you please inform us of which step you are encountering issues? Thanks, Paul Thu, 05 Aug 2010 18:26:11 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#434 Can you tell me what firmware you are running on the phones and what version of CM you are running? Also, do you have any MedPro's with anything less than v55? Thu, 05 Aug 2010 10:02:20 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#433 Alright..will be waiting the result of your finding.... Thu, 05 Aug 2010 09:56:00 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#432 I am not aware of any issues with the 9630 or 9650. I will be investigating but am fairly sure that all should work fine. Thu, 05 Aug 2010 09:52:18 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#431 Yes it works on the 9640's but NOT the 9630 and 9650. Can you confirm if this is the behavior it supposed to be? Thu, 05 Aug 2010 09:40:12 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,194/#430 Nicholasss, It is true that there are difference between the two offerings. IPTM is a very flexible solution and you can create customized reports with that solution itself or use the preconfigured reports within IPTM Reporter. The new VoIP Monitor 3.0 does have some enhancements to reporting but it is related to Voice Quality and provides summary data on the total number of calls per time period the report is run as well as Ave and Min values. Thu, 05 Aug 2010 09:24:28 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#429 It will work on the 9640's unless you are running the SIP load. Thu, 05 Aug 2010 09:12:34 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#428 Does anyone has any idea about this? (Refer to my previous post). Thanks. Wed, 04 Aug 2010 20:06:30 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,194/#427 I have previously worked on a project with the use of IPTM and IPTMR to generate daily report. There are two reports that interest me which are Call Failure and Voice Quality reports. I wonder if can generate the same with the use of entitlement version especially the call failure report. Seems to me I can't get anywhere unless to get the IPTM and IPTMR. Wed, 04 Aug 2010 19:46:22 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,194/#426 Thanks for info. The product comparison did mention the CDR is supported for the entitlement version. That's why I wonder to what extend that I can produce report based on the CDR captured. Wed, 04 Aug 2010 19:42:38 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,194/#425 Nicholas, The Entitlement version of Prognosis does not use the CDR data. The installation guide states that "The CDRs section is optional' and this is for the Entitlement version. CDR's are predominately used at the moment for the IP Telephony Management Reporter product www.ir.com/reporter. Paul Wed, 04 Aug 2010 17:47:16 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,194/#424 May I know what type of CDR that I can expect to see in Prognosis VoIP Monitor Entitlement version? I have seen enabled everything that needed as per the configuration guide but I'm not getting anywhere and couldn't find anything in regards to the CDR on Prognosis. Wed, 04 Aug 2010 04:45:52 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#423 Yeah, the RTCP seems to be working fine. However, I started wondering if the voip monitoring software only work on device type 9640? Finished calls (voice quality trace) for device type 9640 works fine but not 9630 and 9650. Wed, 04 Aug 2010 04:10:19 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,290/#422 Prognosis VoIP Monitor does not currently allow you to use an external database for keeping records. Another product, Prognosis IP Telephony Manager provides this functionality. If you want to know more on this product please contact your local Prognosis reseller, or contact Integrated Research directly. http://www.prognosis.com/Contact_Us/Office_locations/page__1502.aspx Paul Tue, 03 Aug 2010 23:18:19 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,290/#421 Hello, I am trying to connect to an external MSSQL database for keeping of records, but it keeps telling me that it cannot find the external database. Is there a simple guide on how to set this up? Tue, 03 Aug 2010 20:57:41 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#420 One way to view if you've cofigured the RTCP destinations correctly is to view the RTCP display from within Voice Monitor. The drill down to view this is located in the Configuration display. So, start from the main display for your Avaya PBX and drill down into the configuration display (the drill down is in the upper right hand corner of the main display). From there click on the RTCP drill down. It will show you where the switch is sending the RTCP packets. This should be the IR Voice Monitor server. Tue, 03 Aug 2010 11:06:47 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,415/#419 Can you please clarify the IR software you are using? It sounds like you are using IP Telephony Manager rather than Voice Monitor. Thank you Tue, 03 Aug 2010 10:53:57 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#418 Hi Paul, I'm having a similar issue. But I do NOT have NAT set up for the Prognosis. The Prognosis sits on the same VLAN as Avaya CM. I'm able to see hits on the Avaya RTCP configuration however, I couldn't see anything when I click on the Finished Call (by extension). I'm expecting similar result as per the VQ demo shown. Setup as follow, CM located at location A network 172.17.77.x Prognosis located at location A, network 172.17.77.xxx CM LSP located at location B network 172.19.22.x IP Phones located at both location A & B which has reachability to to the Prognosis at Location A (we are using softphone and ping from my laptop to Prognosis suceed) All networks are connected together via an Operator MPLS network CM is setup to send RTCP to 172.17.77.xxx. Regards, Nicholas Tue, 03 Aug 2010 04:14:28 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,3/func,view/id,416/#417 Thank you for the feedback. Please see the comparison page http://voicequality.com/compare This functionality is available in the IP Telephony Manager product. You can also see voice quality by conference, by region, by trunk, by board, by IP address range, and by network segment. Thanks, Paul Mon, 02 Aug 2010 21:06:30 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,3/func,view/id,416/#416 I think thats is fundamental to see the VoIP quality by network region. Mon, 02 Aug 2010 03:09:59 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,415/#415 Hello all, We used to get to data on trunk usage with call data from the reporting server, but we are no longer getting this. We tried setting up a new collection for Trunk Usage, but it does not seem to be collecting anything. All of our trunks are in the meas-selection form on the PABX, but still no luck. Can anyone please assit us with this??? Fri, 30 Jul 2010 18:02:46 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,412/#414 How many SAT connections does PROGNOSIS say you are using? When you shutdown PROGNOSIS do all the SAT conenctions go away? Thu, 15 Jul 2010 23:58:23 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,402/#413 I would recommend you change the ip-options page, just to make sure it is not a CM issue. If you still dont get the RTCP when you change the system parameters ip-options page then you have a network issue. Thu, 15 Jul 2010 23:41:42 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,412/#412 Recently upgraded to the most recent version of prognosis ever since the update it has been taking up all of our connections in our avaya switch. Is there a way to limit how many active connections are kept open at one time? Wed, 14 Jul 2010 09:03:33 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,402/#411 Hi On system-parameter ip-options the RTCP default server is set to another IP address for our IEX Total view server not sure if this is a error or we can't have IEX and Prognosis at the same time. We set individual gateways to the Prognosis address but still no data , to we have to change the system parameters? Tue, 13 Jul 2010 09:43:13 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,402/#410 Yes, the IP Address to configure on CM is the IP address of the PROGNOSIS server. You should also check any firewalls in your network - the ports you need to allow are in the user guide. You should double check that any phones are actually in the network-region 30. One way to troubleshoot is the ensure the default on the ip-options page is also set to the currect address. Paul Mon, 12 Jul 2010 00:07:28 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,402/#409 HI Further update also check system to ensure RTCP is set to Y Region: 30 Location: 30 Authoritative Domain: Name: Geneva MEDIA PARAMETERS Intra-region IP-IP Direct Audio: yes Codec Set: 1 Inter-region IP-IP Direct Audio: yes UDP Port Min: 2048 IP Audio Hairpinning? y UDP Port Max: 3029 DIFFSERV/TOS PARAMETERS RTCP Reporting Enabled? y Call Control PHB Value: 46 RTCP MONITOR SERVER PARAMETERS Audio PHB Value: 46 Use Default Server Parameters? n Video PHB Value: 46 Server IP Address: 10 .223.12 .138 802.1P/Q PARAMETERS Server Port: 5005 Call Control 802.1p Priority: 5 RTCP Report Period(secs): 5 Audio 802.1p Priority: 5 Video 802.1p Priority: 5 AUDIO RESOURCE RESERVATION PARAMETERS H.323 IP ENDPOINTS RSVP Enabled? n H.323 Link Bounce Recovery? y Idle Traffic Interval (sec): 20 Keep-Alive Interval (sec): 5 Keep-Alive Count: 5 Fri, 09 Jul 2010 03:26:41 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,402/#408 Hi Thanks for the details, I have checked the setup and at the RTCP Configuration there is no data been received , I'm not sure what IP address RTCP Monitor IP address should be is that just the Prognosis ip address? Fri, 09 Jul 2010 03:20:24 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,402/#407 If no voice streams are shown this means that you are not getting the RTCP data from the phone. Please verify that you are receiving RTCP packets from the phones. There are two ways to verify: 1. Go to Avaya PBX screen, Click on Configuration, to the Avaya Monitoring Node page. Then click on RTCP to the Avaya RTCP Configuration page. This will show totoal RTCP apckets received. 2. Use wireshark on the PROGNOSIS serevr and filter on port 5005 (or the port configured on the PBX). Thu, 08 Jul 2010 16:49:45 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,402/#406 Further info on the main screen Monitor PBXs there are no Voice Quality streams and if you dig deeper and monitor a station there are no active voice streams either Thu, 08 Jul 2010 11:22:22 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,402/#405 Hi, thanks for the reply all the streams have no data just blank Wed, 07 Jul 2010 05:21:24 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,401/#404 Stu, With each new installation you can monitor 250 phones, with PBX information, boards etc... for free. You will need a separate PROGOSIS server per installation. So the answer is Yes, you can monior boards etc, but also the first 250 phones. Paul Wed, 07 Jul 2010 02:11:42 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,402/#403 Do you mean that there are no voice streams on the main page (titled Avaya PBX)? or Which screen is there no data on: - "Avaya Voice Streams" - "Avaya Voice Stream Details " - "Avaya Finished Voice Streams" Can you please tell me the title of the screens with no data? Paul Tue, 06 Jul 2010 19:36:11 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,402/#402 Hi We have been using prognosis for a couple of months and some data appears but whenever we try to analysis call stream information there is no data either at the initial screen for the entire network the Voice Quality section (lower half of the screen). Also when we drill down to monitor extensions the screen is blank for active voice stream any help appreciated Tue, 06 Jul 2010 09:56:22 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,401/#401 Another question. VOIP Monitor appears to be useful for monitoring a number of items and not just IP Phones. This raised the following question from a colleague If we were to install the free version of the software that Avaya bundle with each new installation can we just monitor our PBX and boards etc... without necessarily monitoring all of our IP Phones? Cheers Stu Mon, 05 Jul 2010 10:03:34 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,392/#400 Cheers Paul - i have now installed the latest update and can render in Firefox. Cheers Stu Mon, 05 Jul 2010 08:56:08 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,392/#399 Stu, Version 2.5 will work in Firefox but not Chrome. The supported browsers are Mozilla Firefox 3.6 and Safari 4.0 Microsoft Internet Explorer 7 Paul Sun, 04 Jul 2010 17:27:46 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,391/#398 Yes Stu, you are correct. The reports are daily reports and are run at the end of each day. You will get two reports, one for the previous day and the other for the previous 7 days. Paul Sun, 04 Jul 2010 17:26:12 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,391/#397 Its now 24 hours later and I have some reports to view! I guess that answers that question! Fri, 02 Jul 2010 10:29:06 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,392/#396 apologies my previous post was the right answer but not to this question! Fri, 02 Jul 2010 10:28:14 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,392/#395 Its now 24 hours later and I have some reports to view! I guess that answers that question! Fri, 02 Jul 2010 10:27:03 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,385/#393 Are there any screenshots showing the SIP medpro monitoring that you can provide? This will be helpful when showing prospective customers what they can expect to see. Thu, 01 Jul 2010 10:03:50 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,392/#392 A third and final post in quick succession I cannot view VOIP Monitor via Firefox or Chrome. Is this a known issue or does anybody else have this issue? It does work via IE. However, it does appear to take its time to render the appropriate information via IE. Is this also a known issue? Cheers Thu, 01 Jul 2010 03:44:14 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,391/#391 A quick question I have literally just installed VOIP Monitor - 2.5 hours ago!. How long should it be before I can access and view some reports? Cheers Stu Thu, 01 Jul 2010 03:41:03 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,390/#390 I have just installed and configured VOIP monitor. When I interrogate the system on the AV-PBX tab I notice that the system has only picked up 5 port networks when I know that there are 13. This is the same on the AV-Port Network tab - only 5 are present (Port Networks 1, 2, 11, 12 & 13). Anybody know why we are missing the remaining Port Networks (3, 4, 5, 6, 7, 8, 9 & 10) Interestingly - when I interrogate the AV-Boards tab - all Circuit Boards appear including those in the missing Port Networks. If its any help Port Network 1 and 2 are part of a centre stage switch configuration with 3, 4, 5, 6, 7, 8, 9 & 10 as Expansion Port Networks. Port Networks 11, 12 & 13 are IP connect. Cheers StuWal Thu, 01 Jul 2010 03:39:26 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,389/#389 Hi I'm new to the forum and just though I would introduce myself. I am an infrastructure Analyst at a UK retailer. We currently use Avaya CM 3.1.5 with Call Master V's and AIR 2.0 We are currently going through the process of upgrading our Avaya Estate to VOIP. We are trialing some VOIP handsets (9620' & 9650's). When we eventually upgrade we are entitled to the free 250 licenses for VOIP Monitor therefore we are also trialling VOIP Monitor. Earlier this morning I configured the ACD and set up the VOIP Monitor. We are now going to the trial the product. First impressions are that it appears good, if a bit slow to render via the web browser. I look forward to meeting you in the forum. Thu, 01 Jul 2010 03:13:49 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,388/#388 It Appears that the software will not monitor a station to station call regardless of the station types, (IP, digital or analog). I only get info for station to media processor. Is this correct? When I use Voice Streams it only displays station origination information and not terminating or incoming calls. Am I missing something? Wed, 30 Jun 2010 19:47:14 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,387/#387 Hi I have Prognosis monitoring my CM master, with about 5 LSP's attached. Every night, at about 1am, the idle LSP's perform a reload as part of a maintenance schedule. Prognosis reports this as 1:07am "Avaya_Alert :LSP Penrose on \AVAYA-PBX has status down" 1:10am "Avaya_Alert :LSP Penrose on \AVAYA-PBX status changed" 1:10am "Avaya_Alert :LSP Penrose on \AVAYA-PBX has status up" None of the other LSP's are reported as down, yet they all perform the same reload. From ACM: Internal Request 4 (RELOAD) no Active 06/30 1:01 The problem is: The case of the little boy who cried wolf applies. Every night prognosis sends me SMS alerts, and I ignore them. So the question is: Is this normal behaviour? Why would prognosis only alert on this one LSP? Can this behaviour be changed? Any help would be appreciated. Cheers Dave Wed, 30 Jun 2010 19:20:50 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,385/#386 It will monitor the status and availability of this trunk. As voice traffic does not actually travel over this trunk (trunks are for signaling) there is no voice quality. However when the RTP is sent from the media process, this is monitored. Wed, 30 Jun 2010 02:46:32 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,385/#385 Hello Everyone - I am seeing more and more SIP requests for monitoring but the majority of the requests have been that the customer has SIP trunking between two locations and there could be a Global Crossing SIP trunk to their main site and then another SIP trunk from the main to a remote site. Can VoIP monitor any of this traffic? Tue, 29 Jun 2010 14:54:50 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,383/#384 This alert occurs when the number of SAT connection = 0. On the top left of of the Avaya PBX display you will see a link to 'SAT Connections 2; in the normal scenario. This means that VoIP monitor has twoa ctive SAT connections. Clicking on this link provides details about the SAT conenction including last ailure and cause. When you receive this alert you should check this page for troubleshooting. Paul Sun, 20 Jun 2010 21:01:49 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,383/#383 Hi, Occasionally (approx once a day) we are getting an email saying 'Avaya Alert - SAT Connection dropped', I have noticed that Prognosis is logging on and off contantly and wanted to confirm if this error simply meant that a connection could not be made at that time. We are not using the full CDR functionality as we use TIGER for that but use Prognosis as a alarm/error reporting tool. Please could someone confirm the reason for the iconnectipn dropped error? Thanks Mark Fri, 18 Jun 2010 04:26:23 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,378/#382 You can see from the Phones screen the number of IP, digital and analog. The licence counts are: 1 = 1 IP Phone 1 = 4 Digital 1 = 10 Analog Tue, 15 Jun 2010 02:24:01 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,378/#381 Paul- Well, I was using IE 8, but I tried IE7 just now and it worked fine. I can't believe that I didn't think of that. One other question, can I tell where I am at for usage with my license level (250 free license key)? I believe that digital and analog are at a different ratio. How do I know if the 250 will be enough? Jennifer Fri, 11 Jun 2010 08:32:10 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,378/#380 Jennifer, What version of IE are you using? What exact steps are you doing? Are you clicking on the reports link at the top (next to online and logout)? OR are you clicking on the Wroksheets link? Paul Thu, 10 Jun 2010 22:18:57 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#379 The RTCP comes directly from the phones, not the CM. So the PROGNOSIS server must be able to be contacted by every phone. This could be a NAT issue that the RTCP from the phones is not getting to the PROGNOSIS server. You can verify if PROGNOSIS is receiving RTCP, by clicking from the main PBX screen (at the top of the display) Configuration the RTCP. You will see a summary of the RTCP packets being received. Thu, 10 Jun 2010 22:12:30 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,378/#378 I can successfully log into Progonsis and I can see the first page that is displayed. I can see my PBX and SAT connection. It shows me my alarms, phones and trunk counts. I cannot click on anything else though. If I click on my PBX, Config, Reports links, the browser switches pages and starts to load, but gets stuck and all that I see is a white page. The only thing that I can do is End Task on my IE session to stop it. I am using the 250 free license and I did not configure the CDR section of the install guide. Is that my problem or am I missing something else? Any help would be appreciated to evaluate this software. Jennifer Network Technician Winnebago County, WI Wed, 09 Jun 2010 11:49:02 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,377/#377 Hi, I'm all new regarding the Prognosis VoIP Monitor. So far i got it installed, and i can see that Prognosis is getting data concerning stations, trunks, alarms etc. But i have no voicestreams (RTCP?).... Setup is as follows. CM located at location 1 network 10.1.2.x CM LSP located at location 2 network 10.1.16.x Prognosis located at location 3, network 10.1.15.x with NAT remapped to 172.25.61.x All networks are connected together via an Operator MPLS network CM is setup to send RTCP to 10.1.15.x wihich is then translated with NAT as described above. The setup is like this as we are a businesspartner doing all the monitoring for the customer, who hosts the telephony platform themselves and we host all manament and monitoring platforms. Im wondering if its network related? or if i just manage something wrong? Wed, 09 Jun 2010 07:51:23 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,374/#375 PROGNOSIS VoIP Monitor can be installed on VMWare without issue. I run all my PROGNOSIS installs on VMWare be it IP Telephony Manager of VoIP Monitor. It is important that the virtual machine is properly resourced inline with recommended specifications in the installation guide(page 8). From a VMWare point of view you would be looking at making 2 cores and at least 2GB of RAM available. Hope this helps. Thu, 13 May 2010 23:22:40 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,374/#374 Can VoIP Monitor be installed on a VM in VMware? If so, are the requirements any different? Thu, 13 May 2010 16:11:56 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,370/#373 The licence will expire if: 1. you have exceeded the 30day trial licence 2. you have purchased more stations from Avaya and you have exceeded your station count on PROGNOSIS. You either can monitor 250 stations, or the whole PBX. You cannot monitor a subset of the PBX. Tue, 11 May 2010 19:16:11 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,371/#372 Can you provide mroe info on your setup please? You have an S87xx pair as the main and an S87xx pair in ESS mode? What is being shown for the ESS server A and server B? Paul Sun, 09 May 2010 23:22:47 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,371/#371 Prognosis is showing the ESS server B (the standby server) as an LSP and is showing in a down state. The ESS is not an LSP (it is an ESS) and the standby server is up (in standby mode) as it should be. Why is Prognosis recording this incorrectly? It is not in the Communications Error or Alarm log as down either. Thu, 06 May 2010 10:47:22 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,370/#370 Prognosis keeps shutting down with an alert that the license has expired, even though our license is set to EXPIRES none Thu, 06 May 2010 09:13:49 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,10/func,view/id,368/#368 We encourage you to tell us what you think about Prognosis VoIP Monitor. To do so you can take part in the survey here http://www.zoomerang.com/Survey/WEB22A6N59V2BU/ . The survey should only take 2 minutes or less to complete. Wed, 05 May 2010 18:44:17 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,364/#367 Please see page 9 of the user guide which can be downloaded from voicequality.com. snippit: Input your Username and Password. This should be the same Username and Password as used to log in to your network. The Username can be input in the format of either: \. or \ e.g. mycompanydomain\paul Paul Wed, 28 Apr 2010 18:10:25 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,364/#366 I try with this, but i cant accesss to the application. Do you have somo example about this case? Wed, 28 Apr 2010 10:01:17 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,364/#365 It is your windows username and password. Tue, 27 Apr 2010 16:41:18 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,364/#364 Hello Today I install Prognosis VoIP Monitor, I finished all instalation and PBX configuration, the services are up and running on the sever, But When I open the browser to acess the application, in the page I have to enter a password, I try with password that i created on the user in PBX, user of network, etc all possible passwork but anyone is correct, I don't kwon whith is the correc password. Can you helpme?? Which is the correc password to acces in the web interface?? Thanks for your collaboration Regards Juan Camilo Rodriguez Fri, 23 Apr 2010 16:02:46 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,362/#363 It may be a remote IP from the public network. Do you have IP phones outside of your network? Wed, 21 Apr 2010 14:20:36 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,362/#362 Hello, When I am looking at the streams on a trunk group, it is showing one of the streams as being from 65.143.0.0 to a trunk board. This is not an IP address that we have for anything in our network, nor does it mean anything regarding a phone number either dialled or received. Can anyone explain what this may be?? Thanks. Sun, 18 Apr 2010 17:39:45 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,360/#361 You may want to clear you cache on IE or whatever browser you are using. It sounds like the application did not download fully. If you company proxy server is caching it you may want to ask IT to download or wait a day till the cache clears. The exe should be 11.4MB (11,697 KB on the disk as shown in Windows Explorer). Paul Sun, 11 Apr 2010 18:30:56 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,360/#360 I tried to download and install the R2.1 update file. But when I run the downloaded z953v003-win.exe file, I get a message that it is "...not a valid Win32 application." Help please. Fri, 09 Apr 2010 09:23:01 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,352/#359 What OS are you running on? Make sure the user has Administrator rights and you have no firewall monitoring these services. Fri, 09 Apr 2010 01:55:34 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,159/#358 Rashpal, We are currently investigating ways to make this licensing more transparent and apologise for any frustration while we get to this. The whole concept behind licensing phones is a measure of the complexity of the PBX infrastructure and is not just for monitoring physical phones. Since the NICE extensions add complexity to the system and we assume you need to monitor all stations on the PBX, these will probably be included in the license count anyway. Paul Fri, 09 Apr 2010 01:53:21 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,302/#357 Are you saying that when you perform a Wireshark trace on the PROGNOSIS server you do not see any RTCP packets (or any UDP packets) being sent to 5005? If not double check that the Sat screen 'change system-parameters ip-options' shows the correct RTCP monitor address and port. You also need to check that RTCP is enabled in the ip-network-region that the medpro/procr board is in. You will need to check on the ip-network-region form: RTCP Reporting Enabled? y RTCP MONITOR SERVER PARAMETERS Use Default Server Parameters? y The RCTP will only be sent on an IP leg of the call. Paul Tue, 06 Apr 2010 21:53:27 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,159/#356 I am having the same sort of problem with it counting all the modem, faxes, VDN, Virtual, OPSTA and Xmobile stations. Although a modem and a fax are essentially an analog station, the PVM does not count is on the ratio of an analog station, same with the OPSTA etc. Is there a way I can tell the PVM not to monitor certain stations by ext number or type, so I do not have to buy more licenses because of a failure of the PVM to correctly recognize station types. If not is this going to be fixed in the future. Thu, 01 Apr 2010 14:55:45 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,302/#355 capture data Wed, 31 Mar 2010 22:55:48 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,302/#354 Hi sir, I have some problem.What i must do to solve this problem? Wed, 31 Mar 2010 22:48:22 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,302/#353 Hi sir, I have some problem.What i must do to solve this problem? User Datagram Protocol, Src Port: 2081 (2081), Dst Port: 5005 (5005) Wed, 31 Mar 2010 22:40:40 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,352/#352 I am currently having problems with my installation of PROGNOSIS VoIP Monitor. I already completed the prerequisites and installation procedures but when I try to run the application, is indicated that one of the services (PROGNOSIS VoIP Monitor) is not running. When I try to manually run the application in services.msc, a pop-up window appears saying "The PROGNOSIS VoIP Monitor service on Local Computer started and stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service.". When I look at the log files, I get this entry: ------ Integrated Research Abend Node DMSRWM01 Mon Mar 08 16:58:15 2010 ----- Exec: C:\Program Files\PROGNOSIS VoIP Monitor\Server\ircmd.exe Module: C:\Program Files\PROGNOSIS VoIP Monitor\Server\ircore.dll Exception_code: C0000005 ACCESS_VIOLATION Fault_address: 66422471 01:00021471 Stack_Trace: Address Frame 66422471 00000001 0001:00021471 ircore.dll CXpAutoMgr::Validate+31 ---------------------------------------------------------------- Is this a normal occurence or a problem already? Thank you! Tue, 23 Mar 2010 02:00:15 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,351/#351 I am unable to change the "set all permissions" to rm. What might be preventing this? Fri, 19 Mar 2010 14:04:00 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#350 Release R2.1 is available on the website now that resolves this issue. If there are any issues please inform us here. Thanks for your patience. Wed, 17 Mar 2010 11:13:25 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,339/#349 I verified the account was set up according to instructions and that VMM is not installed. I will take a hard look at what is running on the server in a few minutes. Should only be PVM and I'll know for sure momentarily. Tue, 16 Mar 2010 07:26:55 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,152/#348 Thanks Andy B for your findings. A configuration page has been added with some basic instructions under the topic Enabling HTTPS support for PROGNOSIS VoIP Monitor http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,346/#346 Sun, 07 Mar 2010 20:46:04 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,3/func,view/id,316/#347 There are configuration instructions on how the enable HTTPS browser support under the topic Enabling HTTPS support for PROGNOSIS VoIP Monitor http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,346/#346 Sun, 07 Mar 2010 20:39:13 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,346/#346 Although HTTPS support is not natively supported by default for PROGNOSIS VoIP Monitor, you can enable it via a configuration change. Native HTTPS support is on the roadmap and will be delivered into the product soon. HTTPS Web Interface Protocol The default installation of PROGNOSIS VoIP Monitor includes the Apache Tomcat Web server. Java is also required. These components are used to run the PROGNOSIS Web interface, which by default uses HTTP protocol. However, should the secure HTTPS protocol be required some additional configuration is necessary. Running the Web interface over HTTPS To utilize HTTPS the following steps need to be completed: Step 1 Generate or purchase a 'Secure Socket Layer' (SSL) certificate for the Web site and place it into the Java Keystore used by Apache Tomcat. Step 2 Configure the SSL connector in Apache Tomcat. Step 3 Instruct operators to use the HTTPS URL to access the Web interface (most likely the standard HTTP access will be disabled). The setup procedures are described in detail below: Generate or purchase the SSL certificate The procedures for purchasing a real SSL certificate depends upon the specific provider. However, once purchased the certificate details need to be imported into the Java Keystore being used by Apache Tomcat. For details about ordering and importing the certificate see the Sun Keytool utility documentation which is available on the Sun web site. For example, for version 1.4.2 go to: http://java.sun.com/j2se/1.4.2/docs/tooldocs/windows/keytool.html The following describes a simple procedure to generate security keys in order to test the HTTPS setup. However, this will result in browser certificate warnings. To generate a key pair run the keytool.exe utility (located in PROGNOSIS\www\webserver\jre\bin) using the following command lines: C:\> Cd C:\Program Files\PROGNOSIS\www\webserver\jre\bin C:\Program Files\PROGNOSIS\www\webserver\jre\bin> keytool -genkey -keystore ..\..\tomcat\conf\keystore -alias tomcat -keyalg RSA The '-keystore' parameter contains the directory path where the Keystore file will be placed. For the purpose of these instructions it is assumed that the Keystore file will be located in the configuration directory of Tomcat (PROGNOSIS\www\webserver\tomcat\conf) and that PROGNOSIS is installed in the default location. Once the command is run the following questions will be asked: Enter Keystore Password What is your first and last name? What is the name of your organization unit? What is the name of your organization? What is the name of your city or locality? What is the name of your state or province? What is the two-letter country code of this unit? Is this correct? Enter key password for NOTE: By default, Tomcat expects the password 'changeit' for both the Keystore file and its specific entry in the Keystore. If a different password is used, it will need to be specified again later in the Tomcat configuration. It is important that the same password is used for both the Keystore and the Tomcat entry. When prompted for the first/last name input the host name instead. Configure SSL connector in Apache Tomcat Once the Keystore has been set up correctly, open the 'server.xml' file, which is located in the PROGNOSIS/www/webserver/tomcat/conf folder path, in a plain text editor, such as Notepad. Add one more Connector element between the existing HTTP Connector (default is ) and the Engine Name statements. The following shows the text that needs to be inserted; Make a backup before you modify this file This instructs Tomcat to listen for SSL connections on port 8443 and assumes that the Keystore file is located in Tomcat's 'conf' folder. If a password other than 'changeit' is used when generating the key, then the keystorePass value will also need to be changed. When finished, restart Tomcat. Further details are available at the Apache Tomcat site: http://jakarta.apache.org/tomcat/tomcat-4.0-doc/ssl-howto.html Use HTTPS URL Start the Web browser and request https://:8443/prognosis. The browser will warn about a self-signed certificate it cannot verify, but it will be able to establish a connection. Sun, 07 Mar 2010 20:36:26 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,339/#345 It is important that you follow the configuration guide to setup the PROGNOSIS user on CM. This ensures that the correct permissions are granted for the SAT login. The permission settings are quite important as if the user has too many rights, more security challenges are required - hence potentially causing some of the issues you are seeing. Can you confirm that you setup the PROGNOSIS user in CM as per the documentation and did not reuse an existing login? Thu, 04 Mar 2010 17:07:15 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,344/#344 The report selector has several choices of by the hour; last hour, this hour yesterday, etc. When these are selected the search shows no matching reports found. We are using the 250 or less IP endpoints version (free) of Prognosis. Why would there not be any matching reports? Thu, 04 Mar 2010 10:00:32 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,343/#343 I am printing the Avaya Voice Quality - Day report but only the erland/hour graph shows up. The Degraded Erlangs/Hour graph does not print. I have tried 2 different printers with the same result and also tried to print it to pdf with the same result. The pdf copy is attached. What do I need to do to get the report to print correctly? Thank you. Kathy Wed, 03 Mar 2010 15:49:39 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,334/#342 PVM queries the status of the Avaya enviroment via SAT we DO NOT configure anything we just report on your system, and if you have a route pattern programmed in the system but nothing is actually connected to it (trunks) then it will show as down. I would verify and clean up your database as this will resolve quite a few problems. Tue, 02 Mar 2010 14:53:48 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,339/#341 You should only see 2 logins as far as Prognosis is concerned and they will be the account you created for SAT conectivity. I am not sure what these other logins are, did you by any chance have other software installed prior to PVM? I can say with certainty that it is not the software initiating the login attempts. Did you by any chance have VMM installed on this server prior to PVM? Tue, 02 Mar 2010 14:49:17 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,333/#340 OK, There was my mistake in e-mail side. SNMP shows up after correct it and send directly to my Kiwi. Somehow, Avaya NMC did not process it any. I may need to check up NMC side. Thank you. Mon, 01 Mar 2010 13:00:35 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,339/#339 I am sseeing multiple login failures from the Prognosis server IP to the CM5 throughout the day. The format is: Login cdispla at Mar 1 08:26:14 on apsserver02 from rhost=10.172.11.138 via telnet I do not recognoze this account so I am a little concerned. We are seseing 3-4 of these per hour and they are occuring throughout the day. Some attempts have the login ID as 712cff0, others cdispla. Because this login attempt originates from the Prognosis server, I am wondering if I might have missed something when Prognosis was installed. We are using a different account in the VoIP Monitor PBX setup. That account is connecting just fine. Users are not reporting any problems with Prognosis. We are at the current version of Prognosis. The Prognosis server is dedicated to Prognosis. There are no apparent server or application errors present. There are no apparent instances of users logging on to the Prognosis server. Anyone have any idea what might be causing these login failures originating from the Prognosis server? Mon, 01 Mar 2010 11:17:11 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,334/#338 I was checked the trunks and all of them are in service and can handle the calls! Mon, 01 Mar 2010 01:00:54 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,333/#337 Firstly there are different thresholds that VoIP Monitor employs. They are all defined in the User guide that comes with the installation. Firstly you need to see if there are any alerts. When you look at the "Troubleshoot Open Alerts" link are there any alerts in this page? If there are alerts have you setup the alert email in the VoIP Monitor Configuration tool? Did you put the address of the SMTP server in correctly? You need one that does not require authentication to send emails. Can you confirm your SNMP trap receiver is working correctly? Sun, 28 Feb 2010 23:44:01 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,334/#336 Try looking to see at the trunk that associated with that route-pattern. You can see in the route-pattern display the associated trunk groups for that route-pattern that is down or when you click on the route pattern details link. Check the status of the trunks. If all trunks are down, this is why the route-pattern is down. You will need to log into CM to fix the trunks. Tell me how you go? Sun, 28 Feb 2010 23:33:47 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#335 There will be a release of the product fixing this issue by the end of the week. I will update this post when it is available for download. Thanks again for your patience. Sun, 28 Feb 2010 23:14:11 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,334/#334 Hi, I have Prognosis R2 trial, and it showing me the route pattern is down can you help me on that????? Sun, 28 Feb 2010 04:23:21 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,333/#333 I've been running Monitor quite a while. I was receiving quite often alert from VMM before. Hoever, after switch to this monitor, somehow I'm not getting any alert on SNMP nor e-mail Does any special services must be ruunning on server? I'm installed it on Win2003 server. Thu, 25 Feb 2010 19:11:36 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,332/#332 How do you search the database for all finished degraded calls over a user defined period? Wed, 24 Feb 2010 15:14:07 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,331/#331 I only have 1 PBX adminstered, but when I look at voice strems by orginating PBX, I see my one PBX + an unknown PBX... The unknown is where all the call streams show up. How do I get these strems to show up as one? Wed, 24 Feb 2010 13:43:50 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,330/#330 When I status our AVAYA 8730 it shows 1 TN2602AP Med-Pro down. In Communication Manager ther are no alarms in this circuit pack and it is processing calls so I am not sure what this mean in Prognosis. Does anyone have any suggetions on how th resolve this issue in Prognosis? Thanks Wed, 24 Feb 2010 11:35:30 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,329/#329 When I status our AVAYA 8730 it shows 1 TN2602AP Med-Pro down. In Communication Manager ther are no alarms in this circuit pack and it is processing calls so I am not sure what this mean in Prognosis. Does anyone have any suggetions on how th resolve this issue in Prognosis? Thanks Wed, 24 Feb 2010 11:24:53 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,258/#328 I am having the same ordeal. Other data works but not historical. I have tried the back button. Any suggestions? Mon, 22 Feb 2010 18:21:31 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,320/#327 Hello, without PBX configured I wouldn't have REPORTS working. Only ONLINE is not working. Any other solutions? Regards, -- SzYmOn Mon, 22 Feb 2010 09:48:41 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,321/#326 Hello, in my installation it is working fine with virtual server (2GB RAM, w2k3R2 Eng) and Firefox 3.x Regards, -- SzYmOn Mon, 22 Feb 2010 09:46:30 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#325 This is an issue with non-English version of Windows it seems. We will make sure this is fixed for the next release. It will work on all English versions of Windows. Sorry for the inconvenience. Sun, 21 Feb 2010 22:12:53 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,320/#324 When you click "Start | PROGNOSIS VoIP Monitor | Configure" are there any PBX's configured? These show up as child nodes under the "VoIP Monitor" node on the left. If not try and add a new PBX. Sun, 21 Feb 2010 20:58:58 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,321/#323 The issue could be the memory - the recommend is 2GB. Unfortunately in the current release IE is the only supported browser. This will change in future releases. If you still get the blank screens after upgrading to more memory please inform us. Sun, 21 Feb 2010 20:55:29 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#322 Hello, My wvlog +++ 2010-02-19 12:22:13 00001030 pcnfmgrp 00277 irpromgs 9.5.3 004108 - PROGNOSIS started successfully 2010-02-19 12:22:13 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 005332 - SECURITY configuration started. \BOOK; \NT AUTHORITY.SYSTEM 2010-02-19 12:22:17 00031400 runtimep 00724 IRAVAYA_ 9.5.3 005740 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2010-02-19 12:22:18 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 005740 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2010-02-19 12:22:17 00031400 runtimep 00724 IRAVAYA_ 9.5.3 005868 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_PBX]. Background components are not being created. 2010-02-19 12:22:18 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 005868 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_PBX]. Collections are not being registered. 2010-02-19 12:22:18 00031400 runtimep 00724 IRAVAYA_ 9.5.3 003660 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2010-02-19 12:22:18 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 003660 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2010-02-19 12:28:24 00001031 pcnfmgrp 00813 irpromgs 9.5.3 004108 - PROGNOSIS shutdown Shutdown by System 2010-02-19 12:28:24 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 005024 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\BOOK 2010-02-19 12:30:25 00001030 pcnfmgrp 00277 irpromgs 9.5.3 002384 - PROGNOSIS started successfully 2010-02-19 12:30:27 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 003716 - SECURITY configuration started. \BOOK; \NT AUTHORITY.SYSTEM 2010-02-19 12:31:11 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002672 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2010-02-19 12:31:11 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002564 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2010-02-19 12:31:11 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002484 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_PBX]. Background components are not being created. 2010-02-19 12:31:12 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002484 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_PBX]. Collections are not being registered. 2010-02-19 12:31:12 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002672 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2010-02-19 12:31:12 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002564 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. +++ Win XP Pro SP3 Russia Please Help Fri, 19 Feb 2010 04:10:53 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,321/#321 I am giving this product a second look. The initial 250 limit was hard to use in evaluating a 4500 IP end stations environment. I installed the latest patch and will let it run for a few days to view the reports. From a MAC, OSX 10.6.2, Safari and FireFox 3.6, blank screen Windows XP fully patched, with IE8, have an operational screen for a while, then and unexplained blank screen. On all Machines, Java is up to date. When I do have a screen to view the data, the data renders VERY VERY slowly. Product is running on a dell server with 1GB RAM, 3.06Xeon Proc. with WIN2K3R2. Do I need a beefier box? Wed, 17 Feb 2010 16:02:58 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,320/#320 Hello, after logging-in to HTTP I can view REPORTS and choose some, i.e. Avaya Voice Quality Report - Previous 7 Days, but when I click ONLINE I see nothing - I mean I cannot see any Voice quality streams online. Please view attached image. Regards, -- SzYmOn http://voicequality.com/images/fbfiles/images/prognosis_online_voice_quality_streams_error.jpg Wed, 17 Feb 2010 06:21:27 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#319 Hello, it will only work with English version. There is info from support: "the issue is not really on the regional setting but more specifically it relates to the way the product handles specific characters that are not "Latin"[...]" Regards, -- SzYmOn Wed, 17 Feb 2010 06:09:58 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,315/#318 You can't currently set up aliases in VoIP monitor only, however VoIP Monitor displays the name of the device as administered in CM. So for example if you name your gateway "Augusta G450" in the media gateway form (change media-gateway x) under the Name: field this will show up a more meaninful description in the UI. This can also apply to trunks and route patterns using the Name field in CM - i.e. "Trunk to Augusta CM", "E911 Route pattern" etc... Does this help? Thu, 11 Feb 2010 01:10:19 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,3/func,view/id,316/#317 Thanks for your feedback. These are good suggestions, I will make sure they are added to the roadmap and will update here with an expected resolution date. Thu, 11 Feb 2010 00:45:58 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,3/func,view/id,316/#316 Our company (along with many other I think you'll find), cannot use this product until it supports SSL connections. Our security policy simply won't allow it. In my opinion this should your #1 priority for this product. I also agree with other posters here who would like to see the ability to restrict access to Prognosis via AD groups. Wed, 10 Feb 2010 08:48:17 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,315/#315 Can one setup aliases for gateways, boards and or trunks? Such as "Augusta G450" etc. Tue, 09 Feb 2010 09:20:46 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,303/#314 SIP phones are not officially supported, however PROGNOSIS can receive the RTCP packets from SIP phones. The phones in SIP mode do not have any data on CM - it is all on SES/PPM, so we cannot get access to that information. You can only monitor voice quality. We are investigating SIP Session Manager support in the near future. Mon, 08 Feb 2010 15:10:15 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,302/#313 We checked ports by use sniffer program. Ports is open, but we not see any Voice Stream reports. We not use IP phone, we use IP h.323 trunks and we want to monitor jitter, packet loss, delay in them. We not use direct IP, that mean, all voice traffic goes throught avaya voice board (med pro). Voip Monitoring manager monitor only IP phone or they can monitor and voice board to ? Thu, 04 Feb 2010 15:21:40 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,304/#312 Hi I am looking to search in the finished calls. Here it ask for an extention number or board number. Can it search for IP addresses? Mon, 01 Feb 2010 21:16:48 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,303/#311 They are configured on the SES and as extentions on the CM. Mon, 01 Feb 2010 21:14:43 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,303/#310 Are the SIP telephones you are trying to monitor SES only stations or are they Media Service extensions (i.e. configured on CM also)? Mon, 01 Feb 2010 16:30:58 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,308/#309 This is a Windows installer issue. Please follow the tips on How to resolve Common "Windows Installer" Problems (http://support.microsoft.com/kb/555175) Method 1 worked for me to "Unregister Windows Installer, and then reregister Windows Installer" Mon, 01 Feb 2010 15:39:13 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,308/#308 When I launch the installer msi file the VoIP monitor installation does not work? It returns an error "The Windows installer service cannot be found" Mon, 01 Feb 2010 15:35:07 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,302/#307 Have you configured the Avaya CM to send the "RTCP" streams to the Prognosis server? Please see page 20 in the "Install and User Guide". Also see page 11 for which ports need to be opened in your firewall and in which direction the data needs to flow. UDP port 5005 (RTCP) - Opened in the direction from the Phones to VoIP Monitor. Mon, 01 Feb 2010 09:46:10 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,304/#306 It really depends what you are trying to search for, for "Reports" you can search node name or report name using "*" as the wildcard most other areas you will NOT be able to however the best way is to insert the "*" into your search and see if you get any info back. If you can tell me where within the software you are trying to use the wildcard in your search I will be able to give you a more definitive answer. Mon, 01 Feb 2010 09:35:28 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,288/#305 The Prognosis software by default does require 2 "SAT" connections to login to the Avaya CM, what you are seeing is NOT an issue. Mon, 01 Feb 2010 09:23:01 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,304/#304 Can a wildcard be used when searching for finished calls? Mon, 01 Feb 2010 04:47:32 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,303/#303 I only see the SIP Telephones via IP address and not the extention. Mon, 01 Feb 2010 04:44:18 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,302/#302 Hi, i installed PROGNOSIS VMM, all work fine, but on general Prognosis page i not see information about Voice Stream, and any other information about voice stream on other pages. I use java (build 1.6.0_18-b07) on server and client hardware. And i use Entitlement license key on 250 phones What i must do to solve this problem? Mon, 01 Feb 2010 03:03:35 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,292/#301 Thank you for the informatino. In regards to the packet loss, we have checked all settings and confirmed that they are locked to 100MB, Full Duplex. The other interesting thing that we have found is that the only time we are seeing the issue is when the call comes through the Cisco Gateway and then queues to hold music in the Avaya. Once the call is answered, then there is no packet loss. If the call is answered straight away, no packet loss.... Very interesting indeed... But we are working on a few different scenarios to see what is actually causing the issue... Wed, 27 Jan 2010 19:33:08 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,290/#300 I would like to ask why you want a separate off box database? For a bigger installation there is a product called IP Telephony Manager which enables exporting to CSV and connecting to a separate ODBC database, however this is used for reporting only as the database in only one way, and the replay functionality is not available The IP Telephony Manager product stores a separate database that collects information from multipe IP Telephony Manager monitoring nodes and stores its own database. Wed, 27 Jan 2010 19:30:09 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,292/#299 In response to: 1) PROGNOSIS has a tool called IP Telephony Manager which supports multivendor PBX monitoring (Avaya/Cisco/Nortel) so this may be of use isolating you issue with a Cisco gateway. It provides a superset of the functionality of the VoIP monitor and can monitor the Cisco gateway similar to the way VoIP monitor works with Avaya. 2) There are many causes for packet loss, however the simple thing to check is the speed of the connection. Set the NIC to 100Mb full duplex rather than Auto negotiation on the switch and the devices (gateway and medpro). This may help. Wed, 27 Jan 2010 19:24:55 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,294/#298 PROGNOSIS calculates the MOS scores following the ITU-T E-Model specification. ITU-T G.107 http://www.itu.int/rec/T-REC-G.107/en Wed, 27 Jan 2010 17:16:00 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,295/#297 Currently (v2) only 32-bit Windows is supported. Wed, 27 Jan 2010 16:45:12 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#296 Hi there, Do you get any trace of this on the security log of the machine you are using? Thanks Fri, 22 Jan 2010 11:15:24 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,295/#295 Is a 64 bit o/s supported for the prognosis server? any microsoft updates that should not be applied that may cause prognosis to not work properly? TIA. Wed, 20 Jan 2010 20:36:43 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,294/#294 Hello, I have been asked a really strange question that I cannot find any documentation about. I have been asked at what standard or ISO does it measure MOS as? I know it sounds strange, but they are looking at the different types of scoring available and want to make sure that the information is passed over correctly.... Tue, 19 Jan 2010 21:05:36 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,290/#293 Hi all, anyone from Prognosis support can answer me ? Thanks!! Mon, 18 Jan 2010 08:55:32 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,292/#292 Hello all, I have 2 things which I wish someone clear up for me or let me know how to configure them - We have a couple of IP trunks from Cisco Gateways to our Avaya G650's. 1) It is showing the Cisco gateways at the far end of the IP trunks as the IP address and a status of "Unknown". Can we change this so that they type is "Cisco Gateway" or something similar. 2) We are seeing a large packet loss between Cisco Gateway and Medpro and we are stuck why this would occur, even when the Cisco Gateway and Medpro are on the same switch.... We are running CM3.1.... Sat, 16 Jan 2010 02:50:28 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#291 Hello, we tried install this software on W2k3 and W2k8 w/o success. We used LocalAdmin rights accounts. We always got the same message as described in previous posts in this thread by other users. All software is the newest versions. What is the solution of this strange problem? In wvlog.txt there is nothing helpful. Regards, -- SzYmOn Fri, 15 Jan 2010 09:20:08 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,290/#290 I'm an Avaya specialist. We are implementing, with a Communication Manager, a Prognosys Voip Monitor in a customer site and customer IT manager would like to konw if it's possible to have Prognosys database in an external server respect the server in which Voip Monitor is installed. Does it's possible? Thanks Regards Leonardo Fri, 15 Jan 2010 04:33:36 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,267/#289 Issue is solved. The Prognosis ID did not had enough permissions to check everything. After we added more permissions and restarted the Prognosis services, the correct numbers appeared!! I would like to thank Gareth for the time he spend on this. Regards, Erik Thu, 14 Jan 2010 02:25:37 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,288/#288 We are testing Prognosis and have noticed it uses 2 logins out of the 10 concurrent. Is this normal operation for the Prognosis tool. Tim Wed, 13 Jan 2010 10:02:26 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#287 I have the same issue. I'm running over Windows 2008 and our customer give us a local account, should I reinstall it with domain account? or launching configure app with domain account is enough. Thanks in advance for your help. Mon, 28 Dec 2009 06:08:34 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#286 My user is in BUILTIN \ Administrator group. It is also Domain administrator and administrator local server. But nothing works. I always have the same error message : "Changes can not be applied Because utility was not started with administrator privileges." Thank you for your help. Wed, 23 Dec 2009 04:49:22 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,283/#285 A Prognosis rep will get in touch with you. Fri, 18 Dec 2009 11:40:44 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#284 This problem might be happening due to the fact that the user has to be member of the 'BUILTIN\Administrators' group. Fri, 18 Dec 2009 11:33:00 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,283/#283 Hi Prognosis Team, We our banking organisation & we recently implemented Avaya IPT for 24 locations site controls by centralized server S8730 & other location working as LSP & ESS. We have total of 4500 IP Phones across our branch location & we are evaluating Montoring total. We are are located in UAE & need more info on Prognosis. Hopefully if one of your rep & come down & visit us. Regards, Wilson Wed, 16 Dec 2009 02:29:59 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,267/#282 Hi Calvin, The 2 files are on the way. I also added some screenshots so that might help you as well. Thanks, Erik Tue, 15 Dec 2009 04:35:15 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,267/#281 Hi Erik, Sorry for slow response. Can I have you run an IRFAX for me. An IRFAX will compile the configuration and settings as well as any error for Prognosis Voip Monitor. Browse to the location C:\Program Files\PROGNOSIS VoIP Monitor\Server\Configuration and double-click the file called irfax.bat. This will bring up a DOS screen and it will run through some commands and it may take up to two minutes or so. Once it is done, it will close out and give you two files located in the same directory. These files will be called irfax...zip and irfax.txt. If you can e-mail me those attachments to info.usa@prognosis.com, I will have our engineer investigate further. We do not seem to experience this issue at other sites that Prognosis is installed on. Yours is unique at this point. Thanks Calvin Wed, 09 Dec 2009 10:08:48 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,267/#280 At this moment I have only 2 questions: 1. What do I need to do, or what needs to be done to solve this issue? 2. Why do I not get any feedback ???????? Thanks, Erik Wed, 09 Dec 2009 02:58:13 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,267/#279 So, what is the next step??? Do note that when I drill-down to a station, the station does appear UP. So in the Monitoring screen all IP stations are "down", in the detail screen of an IP station the status is "UP". Thats is not logical if you ask me.... Thu, 03 Dec 2009 02:02:55 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,267/#278 Ok, Here is today's list: Voice System name: xxxxxxx - REGISTERED IP STATIONS Station Ext/ Set Product Prod Station Net Gatekeeper TCP Orig Port Type ID Rel IP Address Rgn IP Address Skt 1100 9630 IP_Phone 1.5000 192.168.xxxx 2 192.168.43.1 y 1107 9630 IP_Phone 1.5000 192.168.xxxxx 2 192.168.43.1 y 1110 9630 IP_Phone 1.5000 192.168.xxxxx 2 192.168.43.1 y 1117 9630 IP_Phone 1.0100 192.168.xxxxx 2 192.168.43.1 y 1118 9630 IP_Phone 1.0100 192.168.xxxxx 2 192.168.43.1 y 1120 9630 IP_Phone 1.0100 192.168.xxxxx 2 192.168.43.1 y 1121 9630 IP_Phone 1.0100 192.168.xxxxx 2 192.168.43.1 y 2042 9630 IP_Phone 1.0200 192.168.xxxxx 3 192.168.43.1 y 2051 9630 IP_Phone 1.0200 192.168.xxxx 3 192.168.43.1 y 2086 9630 IP_Phone 1.0200 192.168.xxxxx 3 192.168.43.1 y 2181 9630 IP_Phone 1.0200 192.168.xxxx 3 192.168.43.1 y 2228 9630 IP_Phone 1.0200 192.168.xxxxx 2 192.168.43.1 y 2290 9630 IP_Phone 1.0200 192.168.xxxxx 3 192.168.43.1 y 2317 9630 IP_Phone 1.0200 192.168.xxxx 3 192.168.43.1 y 4100 9630 IP_Phone 1.0200 192.168.xxxx 2 192.168.43.1 y REGISTERED IP STATIONS Station Ext/ Set Product Prod Station Net Gatekeeper TCP Orig Port Type ID Rel IP Address Rgn IP Address Skt 4200 9630 IP_Phone 1.0200 192.168.xxxx 3 192.168.43.1 y 4201 9630 IP_Phone 1.0200 192.168.xxxx 3 192.168.43.1 y 4202 9630 IP_Phone 1.0200 192.168.xxxx 3 192.168.43.1 y 4203 9630 IP_Phone 1.0200 192.168.xxxx 3 192.168.43.1 y 4205 9630 IP_Phone 1.0200 192.168.xxxx 3 192.168.43.1 y 4210 9630 IP_Phone 1.0200 192.168.xxxx 3 192.168.43.1 y 4211 9630 IP_Phone 1.0200 192.168.xxxx 3 192.168.43.1 y 4212 9630 IP_Phone 1.0200 192.168.xxxx 3 192.168.43.1 y 4215 9630 IP_Phone 1.0300 192.168.xxxx 3 192.168.43.1 y 4217 9630 IP_Phone 1.0200 192.168.xxxx 3 192.168.43.1 y 4220 9630 IP_Phone 1.5000 192.168.xxxx 3 192.168.43.1 y 4221 9630 IP_Phone 1.5000 192.168.xxxx 3 192.168.43.1 y All these stations are up but show down in Prognosis. Erik Fri, 27 Nov 2009 07:22:17 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,267/#277 Can you please provide information regarding what type of phone is it and what version of firmware are you running? What does status station show for these phones on the PBX? Fri, 20 Nov 2009 09:01:03 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,267/#276 Hi Calvin, At the moment we only have 74 stations defined in the system. So far from the 250 limit. My question is why it is reporting fine on all analog stations but not on IP stations?? And if I drill down on an IP station, it shows UP althought it shows down on the first view. Erik Thu, 19 Nov 2009 04:09:06 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,3/func,view/id,275/#275 - Separating ESS' from LSP's in the PBX Status so the standby ESS doesn't show as a downed LSP - Network Region CAC utilization (real-time and historical reporting) Wed, 18 Nov 2009 14:26:19 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#274 Hello, We also have the same problem here. Nobody've managed to solve the problem? Thank you Wed, 18 Nov 2009 09:49:25 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#273 Have you find a reason for this problem? We have the same issue. I'm running Windows Server 2003 SP2 (german) and i'am tried a different Server with Windows Server 2008, but the error message is the same. Wed, 18 Nov 2009 05:44:36 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,267/#272 Hi Epalle, Most likely cause for the stations showing down could be due to licensing. If you loaded the 250 phone license, it will only report on the first 250 devices. Anything after that would not not show correctly. Unfortunately, you cannot pick which device to monitor. You might want to try the 60 trials with 1000 devices. This might work better for your enviromnent if you have 250 devices. Calvin Tue, 17 Nov 2009 10:46:24 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,270/#271 Hi Schofield, For support, you can click on the CONTACT US at the top of the page and base on your location, you can either contact the US, UK or Sydney Offices. You can contact us through e-mail, or through the phone number listed for each respective region. Calvin Tue, 17 Nov 2009 10:35:03 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,270/#270 Is the only support that is available is threw this fourm ? It is hard to justify 5-6k$ for an app that you can't even call the company... Tue, 17 Nov 2009 09:38:10 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,264/#269 If the VMM server was still running, it would have port 5005 in use, preventing PROGNOSIS from opening the port to listen for RTCP traffic. If you get into this situation, stopping VMM is not quite enough - you will need to restart PROGNOSIS to get it to attempt to open port 5005 again. To stop the VMM server, you would need to stop the service in Control Panel. Mon, 16 Nov 2009 16:28:09 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,3/func,view/id,153/#268 I see SNMP support has now been added - do you have the MIB files for this? Thanks Andy Mon, 16 Nov 2009 10:40:58 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,267/#267 Hi, Just installed Prognosis and I have a question concering the status field of IP phones. Al IP phones appear to be DOWN but most of them are up. I'm sitting next to a working phone that appears to be "down" in Prognosis. When I click on a phone to see the details the status is UP. What do I need to do to fix this??? Note: Analog stations appear OK (aka UP). Thanks, Erik Mon, 16 Nov 2009 08:12:11 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,266/#266 i am new at this software. i saw the demo playing, but a have a questions. in the VOIP monitoting page i see the reports options, but a click at this option and don´t have any response. Must i wait until the test stopping?? or how i can make reports? and i can print or viewing in a document office?? please help,,,thanks so much. Sat, 14 Nov 2009 00:20:31 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,264/#265 Found my problem. Cannot work on a server that already had or has vmm installed. Uninstalled VMM and all works. Thu, 12 Nov 2009 12:15:52 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,264/#264 Hi, Installed app on an server that was running VMM. Installed all updates. Did not configure CDR option No voice streams appear? Please help Updated java on station and server Wed, 11 Nov 2009 13:12:23 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,194/#263 This did not work. The system does not come up on the software. I even loaded a CDR program on the PC and set up port 50000 and it worked to that system. I uninstalled it and tried again. It still does not work. I have tried to get support but Prognosis is very hard to work with. I am meeting with my sales person tomorrow and will let him know the troubles I am having with tech support. This is a show stopper for support.' John Post Mon, 09 Nov 2009 14:47:43 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,258/#262 Thanks! I was experiencing the same problem and now I see the data. Fri, 06 Nov 2009 10:08:45 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,258/#261 Sorry upload failed last time. http://voicequality.com/images/fbfiles/images/PVM_finished_voice_stream_issues.JPG Fri, 06 Nov 2009 09:15:32 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,258/#260 There is an issue with Java version sometimes, so to over come this when you are on the finished voice stream page... CLICK on the left arrow button, see the attchment, a couple of times and you will see the data.. Fri, 06 Nov 2009 08:57:14 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#259 well, we are an Avaya reseller ourselves (business partner), so... and I feel a bit reluctant to put my contact details in the post... Tue, 03 Nov 2009 13:35:46 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,258/#258 Hi, I installed a Prognosis Version 9.5.3 on Windows 2003 Server, with Java 6-Update 16 and .NET Framwork 3.5. I can monitoring on real time the IP Calls, buy I cannot search Historical Datas, nothings it showing when I pushed Finished option on Avaya Voice Streams and with Reports Options I can get nothing. ------ wvlog.txt Info ----------- 2009-11-03 10:20:27 00001031 pcnfmgrp 00813 irpromgs 9.5.3 002348 - PROGNOSIS shutdown Shutdown by System 2009-11-03 10:20:27 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 002596 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\WS2003 2009-11-03 10:20:29 00001030 pcnfmgrp 00277 irpromgs 9.5.3 002836 - PROGNOSIS started successfully 2009-11-03 10:20:29 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 000892 - SECURITY configuration started. \WS2003; \NT AUTHORITY.SYSTEM 2009-11-03 10:20:30 00031400 runtimep 00724 IRAVAYA_ 9.5.3 001832 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-11-03 10:20:30 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 001832 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-11-03 10:20:30 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002964 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-11-03 10:20:30 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002964 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. ------------------- End wvlog.txt -------- The system has: 228 Extensions, IP 100, Analog 26, Digital 62, Other 35 PBX Avaya S8720 CM5.2 Thanks Tue, 03 Nov 2009 10:35:07 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,254/#257 We do not comunicate directly with the LSP we communicate to the CM (Active system) please review the training modules (Install and configuration) as well as the install guide found under the download section. Tue, 03 Nov 2009 07:44:07 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,252/#256 Please contact me directly to discuss this issue. Jay.Patel@prognosis.com Tue, 03 Nov 2009 07:40:56 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#255 Seeing as you have installed this twice and the same issue arises can we get your Avaya reseller involved to help troubleshoot your issue or do you have a contact number I can get in touch with you directly? Tue, 03 Nov 2009 07:22:52 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,254/#254 How do I configure Prognosis to monitor lsp? Please see the attached file. I have a trial version I am trying to use, I do not know if this makes a difference. Please note: Although no board code and smiley buttons are shown, they are still usable. Mon, 02 Nov 2009 14:38:22 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,253/#253 How do I configure Prognosis to monitor lsp? Please see the attached file. I have a trial version I am trying to use, I do not know if this makes a difference. Mon, 02 Nov 2009 14:28:42 -0600 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,252/#252 I have the latest R2 installed and noticed that every time I configure a specific CM 3.14 pbx with prognosis (SAT terminal access only for now), CPU utilization goes to and stays anywhere from 80% to 100% and never goes down. is this an issue where something that has to be changed on the Avaya CM so that this does not happen ? Fri, 30 Oct 2009 23:52:24 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#251 Just did another clean install, here's the log (again): 2009-10-28 20:59:19 00001030 pcnfmgrp 00277 irpromgs 9.5.3 001628 - PROGNOSIS started successfully 2009-10-28 20:59:20 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 000320 - SECURITY configuration started. \ACMSERVER; \NT AUTHORITY.SYSTEM 2009-10-28 20:59:25 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002424 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_PBX]. Background components are not being created. 2009-10-28 20:59:25 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002424 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_PBX]. Collections are not being registered. 2009-10-28 20:59:25 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002028 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-28 20:59:25 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002028 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-28 20:59:26 00031400 runtimep 00724 IRAVAYA_ 9.5.3 003880 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-28 20:59:26 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 003880 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. Did the install on the WinXP SP3 machine, logged in as domain administrator (not local admin, did that the first time)... Grtz - David Wed, 28 Oct 2009 15:08:16 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#250 I'm running Windows XP SP3 (Dutch). It happens when you try to setup the first PBX after installation. I'm tried a differnt machine (also WinXP) but with the same results. In the wvlog file it says: 2009-10-21 12:27:30 00001031 pcnfmgrp 00813 irpromgs 9.5.3 000300 - PROGNOSIS shutdown Shutdown by System 2009-10-21 12:27:31 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 000672 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\COMPUTER 2009-10-21 12:29:22 00001030 pcnfmgrp 00277 irpromgs 9.5.3 000296 - PROGNOSIS started successfully 2009-10-21 12:29:22 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 000584 - SECURITY configuration started. \ACMSERVER; \NT AUTHORITY.SYSTEM 2009-10-21 12:29:25 00031400 runtimep 00724 IRAVAYA_ 9.5.3 000788 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-21 12:29:25 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 000788 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-21 12:29:25 00031400 runtimep 00724 IRAVAYA_ 9.5.3 000800 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-21 12:29:25 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 000800 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-21 12:29:26 00031400 runtimep 00724 IRAVAYA_ 9.5.3 000772 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_PBX]. Background components are not being created. 2009-10-21 12:29:26 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 000772 - PACE presenter error. Hope this helps... Wed, 28 Oct 2009 01:48:53 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,245/#249 :( Tue, 27 Oct 2009 18:19:07 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,234/#248 There is no way for you to see what voice stream on the medpro board is associated with what digital extension, this is due to the fact that the digital device does generate the RTCP stream but the medpro converts the signal. Tue, 27 Oct 2009 17:22:09 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,239/#247 The 250 Free entitlement is only for 1 pbx you can download the 60 day trial license and that will let you monitor upto 1000 devices and 2 Pabx's however it will only work for 60days. Tue, 27 Oct 2009 17:14:50 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,245/#246 I'm afraid the only way for Prognosis VoIP monitor to comunicate with the Avaya pbx is via TCP/IP we can not dial into the system. Tue, 27 Oct 2009 17:12:19 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,245/#245 Is there a way to dial into the switch over a Modem connection/Serial... We dont the switch on the network... Tue, 27 Oct 2009 14:08:32 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#244 What flavor of Windows are you running this on? Is this happening during the addition or deletion of a PBX? Also please post the content of wvlog.txt. Thu, 22 Oct 2009 11:43:46 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,235/#243 There is no option today. If there is a breach of license, the alert sent out will contain the # of licenses installed in PROGNOSIS and the current license count as seen by the application. This will be considered for the next release. Thu, 22 Oct 2009 11:39:13 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,237/#242 You can leverage a Avaya's network region configuration to do this. Instead of configuring PROGNOSIS as a RTCP destination for the "entire" PBX, configure PROGNOSIS as a RTCP destination for one or more specific network regions. Thu, 22 Oct 2009 11:37:07 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,236/#241 The entitlement license does monitor the device status and will alert you on it. To view the deep drill down device details other than phones, please contact your Avaya reseller in your region. You can find a list of resellers at http://voicequality.com/how-to-buy . If a reseller in your region is not listed, please use the Contact Us link at the top of this page and a PROGNOSIS representative will get in touch with you. Thu, 22 Oct 2009 11:34:50 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,233/#240 In the Finished call display, you will see 1 hour snap shots over various intervals. There is a link at the top right corner which says Search which can used for finding calls for any extension or board. Thu, 22 Oct 2009 11:25:50 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,239/#239 I already install 1 pabx and its working great. . .but my boss want me to monitor another pabx in the other location so i add 1 pabx,(2 pabx in 1 VOIP monitor) but when i check the system its not working. . .sorry for my bad english TIA Wed, 21 Oct 2009 03:58:03 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,238/#238 I've tried several methods described in the forum, changed the language settings, installed to c:\ , checked to see if I have the latest MMC, nothing. Logged in as local admin, logged in as domain admin. The config utility comes up with the message that I do not have administrator privileges and so the changes cannot be applied. As such, I cannot configure the software. Please advise... Rgds, David Tue, 20 Oct 2009 15:20:40 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,237/#237 As we have got limited licenses, is there any way to monitor only the selective region or selective Phones of Avaya Pbx having more that 2000 Phones. If not is it possible to implement it in our Next release. Fri, 16 Oct 2009 06:29:20 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,236/#236 I have down loaded latest License key from Prognosis site, as you said the license is for Phones only not for other devices. But present free license is not monitoring the other devices. But earlier it was monitoring without any problem. Fri, 16 Oct 2009 06:26:52 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,235/#235 Is there any way to see what the license usage is in theweb interface? Thu, 15 Oct 2009 12:20:26 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,234/#234 Prognosis does not show the Digital phone extension number like other IP phones number. How to over come this Is there any way to find our from which Digital extension the calls originated and the Voice stream belongs to which digital extension. Thu, 15 Oct 2009 07:54:30 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,233/#233 I found a section (main/Voicequality/Finished) for searching in stored data. Two issues: - I found no track in Userguide on how to search for a record in database - I am not able to full navigate in stored data: only one hour window is available even if in different days and the yellow arrows (that may be the the tool in order to shift backwad or forvard) do not works could you give some tips in order to use Product functionality? Wed, 14 Oct 2009 10:28:38 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,108/#232 This issue has been fixed in PROGNOSIS VoIP Monitor R2 which is available for download. Wed, 14 Oct 2009 05:26:09 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,37/#231 London, Thanks for the suggestion. It was the admin user name and password. If I have admin rights to the PC, is there a way for me to change the password to be my network login and password? Tue, 13 Oct 2009 14:23:47 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,182/#230 ok i assume you don't understand me correctly... I am the Sysadmin. We have a huge domain with AD and a security group for prognosis. We set up Prognosis and wondering about the possibility that every domain user can log into prognosis. We already set up a security group, but where should i attach them? Do I use they for Service start up? Do i have to restrict file security acces for ../program files/prognosis ? Thanks 4 help Nico Tue, 13 Oct 2009 10:18:11 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,201/#229 Your contact information was passed on to our European office, if they have not contacted you yet please let me know. Jay Tue, 13 Oct 2009 08:48:54 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,182/#228 We use "Active directyory" to authenticate user rights, so if you wanted to restrict a person or group of people then this would have to be changed by your network administrator for the domain the Prognosis server is logged in to. There is no security configuration file within the software itself. Tue, 13 Oct 2009 08:47:26 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,37/#227 Scottie, Sorry you are having so many issues logging in to the software, we however do not have a default username and password to give you access to prognosis , we use "active directory", I suggest you contact your system administrator to take a look at your user rights etc. If this is not possible then the other alternative is to uninstall and reinstall the software with your user credentials. Prior to going this route it may be advisable to try logging in to the software from a different pc or have a collegue with admin privilages log in. Tue, 13 Oct 2009 08:41:52 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,37/#226 Unfortunately I have tried that, and it does not work. Tue, 13 Oct 2009 08:24:24 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,182/#225 Hi all, how can i restrict access to prognosis for a special security group. Where do i have to add the group and remove Domain users? Thanks, nico Tue, 13 Oct 2009 02:38:53 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,37/#224 If it is logged into your domain (Eg: ir/user name), you can also use the local user account on the XP machine. Mon, 12 Oct 2009 16:18:49 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,37/#223 Hello everyone. I just installed Voip Monitor on a Windows XP machine, that is attached to the network. When i try to log into Prognosis through IE. It tells me my users name and password is invalid. Any help would be greatly appreciated. Thanks, Scottie Fri, 09 Oct 2009 15:20:29 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,37/#222 I suspect the local account you're using to login into the WebUI (a) has a password which has expired (b) the account is disabled I suggest you check the account settings with the administrator. Also, can you login into the Win 2003 server using the same local account? Can you login to the WebUI using the administrator account? Fri, 09 Oct 2009 10:02:48 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,37/#221 Hi, rajj Here this log: 2009-10-09 16:41:46 00001030 pcnfmgrp 00277 irpromgs 9.5.3 003776 - PROGNOSIS started successfully 2009-10-09 16:41:46 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 000360 - SECURITY configuration started. \SPRUT-7IP; \NT AUTHORITY.SYSTEM 2009-10-09 16:41:46 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002780 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-09 16:41:46 00031400 runtimep 00724 IRAVAYA_ 9.5.3 000512 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-09 16:41:46 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002780 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-09 16:41:46 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 000512 - PACE presenter error. Fri, 09 Oct 2009 07:47:22 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,37/#220 Please copy paste the contents of wvlog.txt located at \ Server \ Configuration directory. Thu, 08 Oct 2009 14:42:13 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,201/#219 My email: jason_tham@jjsea.com Wed, 07 Oct 2009 00:04:45 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,201/#218 Please email me your contact info so I can set up a web conference. My email: Jay.patel@prognosis.com Tue, 06 Oct 2009 15:03:09 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,161/#217 Please email me your contact info so I can set up a web conference. My email: Jay.patel@prognosis.com Tue, 06 Oct 2009 15:02:29 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,37/#216 I checked it. Both services (PROGNOSIS VoIP Monitor & PROGNOSIS VoIP Monitor Tomcat Web server) are running. Whether there is a log file in which authorisation process is reflected? May be the server security policy can be not adjusted? Tue, 06 Oct 2009 14:04:27 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,37/#215 The local server account should work without the domain name. From your message, I'm suspecting "All PROGNOSIS services are not running". In the configuration tool, under PROGNOSIS Server page, ensure all PROGNOSIS services are started and running. Tue, 06 Oct 2009 11:07:12 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,37/#214 Hi all! I have localized Windows 2003 Server RUS which works without domain. I have successfuly installed on it the PROGNOSYS program. When I trying to connect (logon) PROGNOSIS from this server I can't do that. I enter a local login and the password for this server and I receive an error: "Connection refused:connect". What to do? Tue, 06 Oct 2009 06:31:52 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,161/#213 I've checked the it's running, that the new license has been loaded, and that I have the correct IP address. Mon, 05 Oct 2009 14:56:03 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,161/#212 Sorry the screen shots will not upload if you need them please send me an email and I will be more than happy to send them over. Mon, 05 Oct 2009 14:43:41 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,161/#211 There are a couple of things we need to verify as to why your not seeing the pbx: Step1: Verify that the service are started and running. Step2: Verify you have implemented the new license keys. Step3: Verify you have the correct IP address for that CM. I've attached screen shots with regards to the 3 steps mentioned above. Mon, 05 Oct 2009 14:41:52 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,201/#210 I already configure as the installation guide. I am using using user define profile - prof21, all setting as "rm", with group name vmon, group number 10021... There should not be problem with the login. Mon, 05 Oct 2009 14:39:36 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,201/#209 After reading and going over the screen shots of the Prognosis dployment on CM 4.0 I would recheck the user account you created for prognosis. It seems that the RTCP stream destination point has been configured correctly however either the SAT user profile is misconfigured, What it should be: Also see pg's 17 & 19 in the install guide For Avaya versions 4 - 5.0 the Add Group page will ask for a Group Name and Group Number. The Group Name is normally the user profile name, e.g. prof18. The Group Number ties the new login group to the SAT User-Profile that was created earlier The value for this is obtained by adding the Access Mask Base (default value 1000) to the user profile number, e.g. use Group Number 10018 for User Profile prof18. We should have "RM" access for all categories within that user profile. If you need any futher assistence please contact me. Mon, 05 Oct 2009 14:33:33 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,161/#208 Thanks. I've downloaded and installed the 1000 license trial as we try to work out a purchase. When I log in now, I'm not seeing the PBX I'm monitoring listed. It's been up and running now for over 30 minutes. Any ideas on what I can check on to see if it's working? Mon, 05 Oct 2009 08:49:52 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,161/#207 Going through the log it does show that you downloaded the 250 license entilement and Prognosis is seeing 271 devices. see below: 2009-09-24 09:39:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 271 Current phone licenses entitled: 250 Even thought you exceeded the license count from day 1 the software still runs for an additional 14 day's, you may want to download the 60 day 1000 device trial software, which would correct your problem, one thing to bear in mind we look at Digital (4 to 1 weight count), analog (10 to 1 weight count: and IP (1 to 1 weight count), if you still feel that we are NOT counting the devices correctly please contact us and we will be more than happy to troubleshoot this futher. Fri, 02 Oct 2009 06:21:07 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,201/#206 screen capture 4 http://voicequality.com/images/fbfiles/images/04.jpg Thu, 01 Oct 2009 23:50:49 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,201/#205 screen capture 3 http://voicequality.com/images/fbfiles/images/03-b87c15371f680f29fe34bdfce777ce81.jpg Thu, 01 Oct 2009 23:49:20 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,201/#204 screen capture 3 http://voicequality.com/images/fbfiles/images/03.jpg Thu, 01 Oct 2009 23:45:34 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,201/#203 screen capture 2 http://voicequality.com/images/fbfiles/images/01.jpg Thu, 01 Oct 2009 23:42:17 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,201/#202 Screen capture of problem decribed. http://voicequality.com/images/fbfiles/images/02.jpg Thu, 01 Oct 2009 23:39:35 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,201/#201 Recently, installed the voip monitor at one of customer site, which using S8400 with CM4.0.1-15500. All installation successfully done with no error, application have no problem with the connection to PBX. However, when viewing the data on web browser, only can view the real-time voice stream data, no others data can be display on web, even the application can't recognise the CM version. Attachment is the sreen capture of the problem I mentioned here. It there any solution on this? Please advice. Thu, 01 Oct 2009 23:30:26 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,2/func,view/id,161/#200 Mine shut down today. Been using it since 9/15. New system with 206 IP phones and 300+ analog phones. Says I am monitoring 272 phones? No problems until today and 272 is not correct. [2009-10-01 15:51:26] [info] Running Service... [2009-10-01 15:51:26] [info] Starting service... [2009-10-01 15:51:33] [info] Service started in 6328 ms. [2009-10-01 15:58:02] [info] Running Service... [2009-10-01 15:58:02] [info] Starting service... [2009-10-01 15:58:09] [info] Service started in 7562 ms. [2009-10-01 16:05:24] [info] Service STOP signaled [2009-10-01 16:05:24] [info] Stopping service... [2009-10-01 16:05:25] [info] Service stopped. [2009-10-01 16:05:26] [info] Run service finished. [2009-10-01 16:05:26] [info] Procrun finished. [2009-10-01 16:05:29] [info] Running Service... [2009-10-01 16:05:29] [info] Starting service... [2009-10-01 16:05:32] [info] Service started in 2751 ms. [2009-10-01 16:13:11] [info] Console LOGOFF event signaled [2009-10-01 16:13:13] [info] Console LOGOFF event signaled [2009-10-01 16:13:17] [info] Console SHUTDOWN event signaled [2009-10-01 16:13:17] [info] Stopping service... [2009-10-01 16:13:24] [info] Service stopped. [2009-10-01 16:13:24] [info] Run service finished. [2009-10-01 16:13:24] [info] Procrun finished. [2009-10-01 16:17:34] [info] Running Service... [2009-10-01 16:17:35] [info] Starting service... [2009-10-01 16:17:41] [info] Service started in 6515 ms. [2009-10-01 16:23:54] [info] Service STOP signaled [2009-10-01 16:23:54] [info] Stopping service... [2009-10-01 16:23:55] [info] Service stopped. [2009-10-01 16:23:55] [info] Run service finished. [2009-10-01 16:23:55] [info] Procrun finished. [2009-10-01 16:23:56] [info] Running Service... [2009-10-01 16:23:56] [info] Starting service... [2009-10-01 16:24:00] [info] Service started in 3686 ms. [2009-10-01 16:29:11] [info] Service STOP signaled [2009-10-01 16:29:11] [info] Stopping service... [2009-10-01 16:29:13] [info] Service stopped. [2009-10-01 16:29:13] [info] Run service finished. [2009-10-01 16:29:13] [info] Procrun finished. [2009-10-01 16:29:13] [info] Running Service... [2009-10-01 16:29:13] [info] Starting service... [2009-10-01 16:29:15] [info] Service started in 1687 ms. [2009-10-01 16:32:10] [info] Service STOP signaled [2009-10-01 16:32:10] [info] Stopping service... [2009-10-01 16:32:11] [info] Service stopped. [2009-10-01 16:32:11] [info] Run service finished. [2009-10-01 16:32:11] [info] Procrun finished. [2009-10-01 16:32:12] [info] Running Service... [2009-10-01 16:32:12] [info] Starting service... [2009-10-01 16:32:14] [info] Service started in 1890 ms. [2009-10-01 16:40:03] [info] Service STOP signaled [2009-10-01 16:40:03] [info] Stopping service... [2009-10-01 16:40:04] [info] Service stopped. [2009-10-01 16:40:04] [info] Run service finished. [2009-10-01 16:40:04] [info] Procrun finished. Created MBeanServer with ID: 16672d6:12411a84b47:-8000:AKRPBXMGTNA1:1 Oct 1, 2009 3:51:36 PM org.apache.coyote.http11.Http11BaseProtocol init INFO: Initializing Coyote HTTP/1.1 on http-80 Oct 1, 2009 3:51:36 PM org.apache.catalina.startup.Catalina load INFO: Initialization processed in 2078 ms Oct 1, 2009 3:51:36 PM org.apache.catalina.core.StandardService start INFO: Starting service Catalina Oct 1, 2009 3:51:36 PM org.apache.catalina.core.StandardEngine start INFO: Starting Servlet Engine: Apache Tomcat/5.5.23 Oct 1, 2009 3:51:36 PM org.apache.catalina.core.StandardHost start INFO: XML validation disabled Created MBeanServer with ID: 16672d6:12411ae5b65:-8000:AKRPBXMGTNA1:1 Oct 1, 2009 3:58:17 PM org.apache.coyote.http11.Http11BaseProtocol init INFO: Initializing Coyote HTTP/1.1 on http-80 Oct 1, 2009 3:58:17 PM org.apache.catalina.startup.Catalina load INFO: Initialization processed in 3109 ms Oct 1, 2009 3:58:17 PM org.apache.catalina.core.StandardService start INFO: Starting service Catalina Oct 1, 2009 3:58:17 PM org.apache.catalina.core.StandardEngine start INFO: Starting Servlet Engine: Apache Tomcat/5.5.23 Oct 1, 2009 3:58:18 PM org.apache.catalina.core.StandardHost start INFO: XML validation disabled Oct 1, 2009 3:58:24 PM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-80 Oct 1, 2009 3:58:24 PM org.apache.catalina.startup.Catalina start INFO: Server startup in 6865 ms Oct 1, 2009 4:05:24 PM org.apache.coyote.http11.Http11BaseProtocol pause INFO: Pausing Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:05:25 PM org.apache.catalina.core.StandardService stop INFO: Stopping service Catalina Oct 1, 2009 4:05:25 PM org.apache.coyote.http11.Http11BaseProtocol destroy INFO: Stopping Coyote HTTP/1.1 on http-80 Created MBeanServer with ID: 16672d6:12411b51a20:-8000:AKRPBXMGTNA1:1 Oct 1, 2009 4:05:35 PM org.apache.coyote.http11.Http11BaseProtocol init INFO: Initializing Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:05:35 PM org.apache.catalina.startup.Catalina load INFO: Initialization processed in 1639 ms Oct 1, 2009 4:05:35 PM org.apache.catalina.core.StandardService start INFO: Starting service Catalina Oct 1, 2009 4:05:35 PM org.apache.catalina.core.StandardEngine start INFO: Starting Servlet Engine: Apache Tomcat/5.5.23 Oct 1, 2009 4:05:35 PM org.apache.catalina.core.StandardHost start INFO: XML validation disabled Oct 1, 2009 4:05:39 PM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:05:39 PM org.apache.catalina.startup.Catalina start INFO: Server startup in 4235 ms Oct 1, 2009 4:05:51 PM org.apache.catalina.core.ApplicationContext log INFO: pwsmain: Error: java.net.ConnectException: Connection refused: connect Oct 1, 2009 4:13:17 PM org.apache.coyote.http11.Http11BaseProtocol pause INFO: Pausing Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:13:18 PM org.apache.catalina.core.StandardService stop INFO: Stopping service Catalina Oct 1, 2009 4:13:24 PM org.apache.coyote.http11.Http11BaseProtocol destroy INFO: Stopping Coyote HTTP/1.1 on http-80 Created MBeanServer with ID: 16672d6:12411c03d18:-8000:AKRPBXMGTNA1:1 Oct 1, 2009 4:17:49 PM org.apache.coyote.http11.Http11BaseProtocol init INFO: Initializing Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:17:49 PM org.apache.catalina.startup.Catalina load INFO: Initialization processed in 3532 ms Oct 1, 2009 4:17:49 PM org.apache.catalina.core.StandardService start INFO: Starting service Catalina Oct 1, 2009 4:17:49 PM org.apache.catalina.core.StandardEngine start INFO: Starting Servlet Engine: Apache Tomcat/5.5.23 Oct 1, 2009 4:17:50 PM org.apache.catalina.core.StandardHost start INFO: XML validation disabled Oct 1, 2009 4:17:58 PM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:17:59 PM org.apache.catalina.startup.Catalina start INFO: Server startup in 9419 ms Oct 1, 2009 4:19:24 PM org.apache.catalina.core.ApplicationContext log INFO: pwsmain: Error: java.net.ConnectException: Connection refused: connect Oct 1, 2009 4:22:33 PM org.apache.catalina.core.ApplicationContext log INFO: pwsmain: Error: java.net.ConnectException: Connection refused: connect Oct 1, 2009 4:22:44 PM org.apache.catalina.core.ApplicationContext log INFO: pwsmain: Error: java.net.ConnectException: Connection refused: connect Oct 1, 2009 4:22:54 PM org.apache.catalina.core.ApplicationContext log INFO: pwsmain: Error: java.net.ConnectException: Connection refused: connect Oct 1, 2009 4:23:54 PM org.apache.coyote.http11.Http11BaseProtocol pause INFO: Pausing Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:23:55 PM org.apache.catalina.core.StandardService stop INFO: Stopping service Catalina Oct 1, 2009 4:23:55 PM org.apache.coyote.http11.Http11BaseProtocol destroy INFO: Stopping Coyote HTTP/1.1 on http-80 Created MBeanServer with ID: 16672d6:12411c60078:-8000:AKRPBXMGTNA1:1 Oct 1, 2009 4:24:03 PM org.apache.coyote.http11.Http11BaseProtocol init INFO: Initializing Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:24:03 PM org.apache.catalina.startup.Catalina load INFO: Initialization processed in 2077 ms Oct 1, 2009 4:24:03 PM org.apache.catalina.core.StandardService start INFO: Starting service Catalina Oct 1, 2009 4:24:03 PM org.apache.catalina.core.StandardEngine start INFO: Starting Servlet Engine: Apache Tomcat/5.5.23 Oct 1, 2009 4:24:03 PM org.apache.catalina.core.StandardHost start INFO: XML validation disabled Oct 1, 2009 4:24:07 PM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:24:07 PM org.apache.catalina.startup.Catalina start INFO: Server startup in 4468 ms Oct 1, 2009 4:29:11 PM org.apache.coyote.http11.Http11BaseProtocol pause INFO: Pausing Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:29:12 PM org.apache.catalina.core.StandardService stop INFO: Stopping service Catalina Oct 1, 2009 4:29:13 PM org.apache.coyote.http11.Http11BaseProtocol destroy INFO: Stopping Coyote HTTP/1.1 on http-80 Created MBeanServer with ID: 16672d6:12411cad211:-8000:AKRPBXMGTNA1:1 Oct 1, 2009 4:29:17 PM org.apache.coyote.http11.Http11BaseProtocol init INFO: Initializing Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:29:17 PM org.apache.catalina.startup.Catalina load INFO: Initialization processed in 1672 ms Oct 1, 2009 4:29:17 PM org.apache.catalina.core.StandardService start INFO: Starting service Catalina Oct 1, 2009 4:29:17 PM org.apache.catalina.core.StandardEngine start INFO: Starting Servlet Engine: Apache Tomcat/5.5.23 Oct 1, 2009 4:29:18 PM org.apache.catalina.core.StandardHost start INFO: XML validation disabled Oct 1, 2009 4:29:21 PM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:29:21 PM org.apache.catalina.startup.Catalina start INFO: Server startup in 4249 ms Oct 1, 2009 4:32:10 PM org.apache.coyote.http11.Http11BaseProtocol pause INFO: Pausing Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:32:11 PM org.apache.catalina.core.StandardService stop INFO: Stopping service Catalina Oct 1, 2009 4:32:11 PM org.apache.coyote.http11.Http11BaseProtocol destroy INFO: Stopping Coyote HTTP/1.1 on http-80 Created MBeanServer with ID: 16672d6:12411cd8a26:-8000:AKRPBXMGTNA1:1 Oct 1, 2009 4:32:15 PM org.apache.coyote.http11.Http11BaseProtocol init INFO: Initializing Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:32:15 PM org.apache.catalina.startup.Catalina load INFO: Initialization processed in 1109 ms Oct 1, 2009 4:32:15 PM org.apache.catalina.core.StandardService start INFO: Starting service Catalina Oct 1, 2009 4:32:15 PM org.apache.catalina.core.StandardEngine start INFO: Starting Servlet Engine: Apache Tomcat/5.5.23 Oct 1, 2009 4:32:15 PM org.apache.catalina.core.StandardHost start INFO: XML validation disabled Oct 1, 2009 4:32:18 PM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:32:18 PM org.apache.catalina.startup.Catalina start INFO: Server startup in 3187 ms Oct 1, 2009 4:40:03 PM org.apache.coyote.http11.Http11BaseProtocol pause INFO: Pausing Coyote HTTP/1.1 on http-80 Oct 1, 2009 4:40:04 PM org.apache.catalina.core.StandardService stop INFO: Stopping service Catalina Oct 1, 2009 4:40:04 PM org.apache.coyote.http11.Http11BaseProtocol destroy INFO: Stopping Coyote HTTP/1.1 on http-80 2009-09-15 09:07:45 00001030 pcnfmgrp 00277 irpromgs 9.5.3 006256 - PROGNOSIS started successfully 2009-09-15 09:07:45 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 007248 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-09-15 09:07:50 00031400 runtimep 00724 IRAVAYA_ 9.5.3 007328 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-09-15 09:07:50 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 007328 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-09-15 09:07:50 00031400 runtimep 00724 IRAVAYA_ 9.5.3 007324 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_PBX]. Background components are not being created. 2009-09-15 09:07:50 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 007324 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_PBX]. Collections are not being registered. 2009-09-15 09:07:51 00031400 runtimep 00724 IRAVAYA_ 9.5.3 007360 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-09-15 09:07:51 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 007360 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-09-15 09:07:57 00001031 pcnfmgrp 00813 irpromgs 9.5.3 006256 - PROGNOSIS shutdown Shutdown by System 2009-09-15 09:27:57 00001030 pcnfmgrp 00277 irpromgs 9.5.3 001076 - PROGNOSIS started successfully 2009-09-15 09:27:57 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 007320 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-09-15 09:28:03 00031400 runtimep 00724 IRAVAYA_ 9.5.3 007668 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-09-15 09:28:03 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 007668 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-09-15 09:28:03 00031400 runtimep 00724 IRAVAYA_ 9.5.3 007768 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-09-15 09:28:03 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 007768 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-09-15 09:28:03 00031400 runtimep 00724 IRAVAYA_ 9.5.3 006996 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_PBX]. Background components are not being created. 2009-09-15 09:28:03 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 006996 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_PBX]. Collections are not being registered. 2009-09-15 09:29:56 00001058 scnfmgrp 01194 irpromgs 9.5.3 001076 - Configuration started. Configuration PASSWORDS started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-09-15 09:29:58 00001058 scnfmgrp 01194 irpromgs 9.5.3 001076 - Configuration started. Configuration AVAYA_PBX started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-09-15 09:30:01 00001058 scnfmgrp 01194 irpromgs 9.5.3 001076 - Configuration started. Configuration AVAYA_LEGACY started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-09-15 09:30:01 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 007668 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-09-15 09:30:01 00031400 runtimep 00724 IRAVAYA_ 9.5.3 007668 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-09-15 09:30:03 00001058 scnfmgrp 01194 irpromgs 9.5.3 001076 - Configuration started. Configuration AVAYA_DEFINITY started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-09-15 09:30:03 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 007768 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-09-15 09:30:03 00031400 runtimep 00724 IRAVAYA_ 9.5.3 007768 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-09-15 09:30:59 00004049 liclimp 00433 IRNETRTR 9.5.3 007320 - Trial period license in effect. 14 days remaining before license expires 2009-09-15 09:30:59 00004047 liclimp 00444 IRNETRTR 9.5.3 007320 - License entitlement for phones has been exceeded. Current phone licenses used: 270 Current phone licenses entitled: 250 2009-09-15 10:56:40 00001031 pcnfmgrp 00813 irpromgs 9.5.3 001076 - PROGNOSIS shutdown Shutdown by System 2009-09-15 10:56:44 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 006348 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\AKRPBXMGTNA1 2009-09-15 11:00:12 00001030 pcnfmgrp 00277 irpromgs 9.5.3 000908 - PROGNOSIS started successfully 2009-09-15 11:00:12 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 002304 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-09-15 11:00:33 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002776 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-09-15 11:00:33 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002792 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-09-15 11:00:33 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002776 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-09-15 11:00:33 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002792 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-09-15 11:02:00 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 14 days remaining before license expires 2009-09-15 11:02:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 270 Current phone licenses entitled: 250 2009-09-16 09:36:00 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 13 days remaining before license expires 2009-09-16 09:36:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 270 Current phone licenses entitled: 250 2009-09-17 09:36:00 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 12 days remaining before license expires 2009-09-17 09:36:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 270 Current phone licenses entitled: 250 2009-09-18 09:37:00 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 11 days remaining before license expires 2009-09-18 09:37:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 270 Current phone licenses entitled: 250 2009-09-19 09:38:00 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 10 days remaining before license expires 2009-09-19 09:38:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 270 Current phone licenses entitled: 250 2009-09-20 09:38:00 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 9 days remaining before license expires 2009-09-20 09:38:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 270 Current phone licenses entitled: 250 2009-09-21 09:38:59 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 8 days remaining before license expires 2009-09-21 09:39:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 270 Current phone licenses entitled: 250 2009-09-22 09:39:00 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 7 days remaining before license expires 2009-09-22 09:39:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 270 Current phone licenses entitled: 250 2009-09-23 09:39:00 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 6 days remaining before license expires 2009-09-23 09:39:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 270 Current phone licenses entitled: 250 2009-09-23 13:27:18 00001058 scnfmgrp 01194 irpromgs 9.5.3 000908 - Configuration started. Configuration AVAYA_PBX started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-09-23 13:27:21 00001058 scnfmgrp 01194 irpromgs 9.5.3 000908 - Configuration started. Configuration AVAYA_LEGACY started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-09-23 13:27:22 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002776 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-09-23 13:27:22 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002776 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-09-23 13:27:24 00001058 scnfmgrp 01194 irpromgs 9.5.3 000908 - Configuration started. Configuration AVAYA_DEFINITY started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-09-23 13:27:25 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002792 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-09-23 13:27:25 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002792 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-09-24 09:38:59 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 5 days remaining before license expires 2009-09-24 09:39:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 271 Current phone licenses entitled: 250 2009-09-25 09:40:00 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 4 days remaining before license expires 2009-09-25 09:40:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 271 Current phone licenses entitled: 250 2009-09-26 09:39:59 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 3 days remaining before license expires 2009-09-26 09:40:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 272 Current phone licenses entitled: 250 2009-09-27 09:40:00 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 2 days remaining before license expires 2009-09-27 09:40:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 272 Current phone licenses entitled: 250 2009-09-28 09:41:00 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 1 days remaining before license expires 2009-09-28 09:41:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 272 Current phone licenses entitled: 250 2009-09-29 09:41:00 00004049 liclimp 00433 IRNETRTR 9.5.3 002304 - Trial period license in effect. 0 days remaining before license expires 2009-09-29 09:41:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002304 - License entitlement for phones has been exceeded. Current phone licenses used: 272 Current phone licenses entitled: 250 2009-09-29 09:41:00 00004049 liclimp 00462 IRNETRTR 9.5.3 002304 - Trial period license in effect. 0 Days remaining, license has expired 2009-09-29 09:41:00 00004049 liclimp 00462 IRNETRTR 9.5.3 002304 - Trial period license in effect. 0 Days remaining, license has expired 2009-09-29 09:41:00 00001031 promgrp 10584 irpromgs 9.5.3 000908 - PROGNOSIS shutdown 2009-09-29 09:41:00 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 002500 - Avmon node not responding. Unable to connect to Avmon on node=\AKRPBXMGTNA1 2009-09-29 09:41:01 00001031 promgrp 10584 irpromgs 9.5.3 000908 - PROGNOSIS shutdown 2009-09-29 09:41:01 00001031 promgrp 10584 irpromgs 9.5.3 000908 - PROGNOSIS shutdown 2009-09-29 09:41:01 00001031 promgrp 10584 irpromgs 9.5.3 000908 - PROGNOSIS shutdown 2009-10-01 15:48:50 00001030 pcnfmgrp 00277 irpromgs 9.5.3 002272 - PROGNOSIS started successfully 2009-10-01 15:48:51 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 001412 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-10-01 15:49:03 00031400 runtimep 00724 IRAVAYA_ 9.5.3 003336 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 15:49:03 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 003336 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 15:49:03 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002992 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 15:49:03 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002992 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 15:49:59 00004049 liclimp 00433 IRNETRTR 9.5.3 001412 - Trial period license in effect. 0 days remaining before license expires 2009-10-01 15:49:59 00004047 liclimp 00444 IRNETRTR 9.5.3 001412 - License entitlement for phones has been exceeded. Current phone licenses used: 272 Current phone licenses entitled: 250 2009-10-01 15:50:00 00004049 liclimp 00462 IRNETRTR 9.5.3 001412 - Trial period license in effect. 0 Days remaining, license has expired 2009-10-01 15:50:00 00001031 promgrp 10584 irpromgs 9.5.3 002272 - PROGNOSIS shutdown 2009-10-01 15:50:00 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 005900 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\AKRPBXMGTNA1 2009-10-01 15:50:00 00001031 promgrp 10584 irpromgs 9.5.3 002272 - PROGNOSIS shutdown 2009-10-01 15:51:26 00001030 pcnfmgrp 00277 irpromgs 9.5.3 001644 - PROGNOSIS started successfully 2009-10-01 15:51:26 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 001256 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-10-01 15:51:29 00031400 runtimep 00724 IRAVAYA_ 9.5.3 004952 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 15:51:29 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 004952 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 15:51:30 00031400 runtimep 00724 IRAVAYA_ 9.5.3 001320 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 15:51:30 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 001320 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 15:52:37 00001031 pcnfmgrp 00813 irpromgs 9.5.3 001644 - PROGNOSIS shutdown Shutdown by System 2009-10-01 15:52:38 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 001396 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\AKRPBXMGTNA1 2009-10-01 15:52:38 00015003 exhandp 00416 IRRTCPCO 9.5.3 003892 - Illegal Address Trap - ACCESS_VIOLATION 2009-10-01 15:52:38 00004050 pcnfmgrp 00813 irpromgs 9.5.3 001644 - Memory routines error 24 Get OS VM size failed - continuing 2009-10-01 15:58:04 00001030 pcnfmgrp 00277 irpromgs 9.5.3 000972 - PROGNOSIS started successfully 2009-10-01 15:58:05 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 002268 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-10-01 15:58:22 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002888 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 15:58:22 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002876 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 15:58:22 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002888 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 15:58:22 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002876 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 16:00:00 00004049 liclimp 00462 IRNETRTR 9.5.3 002268 - Trial period license in effect. 0 Days remaining, license has expired 2009-10-01 16:00:00 00004049 liclimp 00433 IRNETRTR 9.5.3 002268 - Trial period license in effect. 0 days remaining before license expires 2009-10-01 16:00:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002268 - License entitlement for phones has been exceeded. Current phone licenses used: 272 Current phone licenses entitled: 250 2009-10-01 16:00:00 00004049 liclimp 00462 IRNETRTR 9.5.3 002268 - Trial period license in effect. 0 Days remaining, license has expired 2009-10-01 16:00:00 00001031 promgrp 10584 irpromgs 9.5.3 000972 - PROGNOSIS shutdown 2009-10-01 16:00:01 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 002596 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\AKRPBXMGTNA1 2009-10-01 16:00:02 00001031 promgrp 10584 irpromgs 9.5.3 000972 - PROGNOSIS shutdown 2009-10-01 16:00:08 00015003 exhandp 00416 irpromgs 9.5.3 000972 - Illegal Address Trap - ACCESS_VIOLATION 2009-10-01 16:00:09 00001033 promgrp 11452 irpromgs 9.5.3 005304 - PROGNOSIS recovered 2009-10-01 16:00:10 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 005372 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-10-01 16:00:28 00031400 runtimep 00724 IRAVAYA_ 9.5.3 005648 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 16:00:28 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 005648 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 16:00:28 00031400 runtimep 00724 IRAVAYA_ 9.5.3 005640 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 16:00:28 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 005640 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 16:02:00 00004049 liclimp 00462 IRNETRTR 9.5.3 005372 - Trial period license in effect. 0 Days remaining, license has expired 2009-10-01 16:02:00 00004049 liclimp 00433 IRNETRTR 9.5.3 005372 - Trial period license in effect. 0 days remaining before license expires 2009-10-01 16:02:00 00004047 liclimp 00444 IRNETRTR 9.5.3 005372 - License entitlement for phones has been exceeded. Current phone licenses used: 272 Current phone licenses entitled: 250 2009-10-01 16:02:00 00001031 promgrp 10584 irpromgs 9.5.3 005304 - PROGNOSIS shutdown 2009-10-01 16:02:00 00004049 liclimp 00462 IRNETRTR 9.5.3 005372 - Trial period license in effect. 0 Days remaining, license has expired 2009-10-01 16:02:00 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 005484 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\AKRPBXMGTNA1 2009-10-01 16:02:00 00001031 promgrp 10584 irpromgs 9.5.3 005304 - PROGNOSIS shutdown 2009-10-01 16:05:29 00001030 pcnfmgrp 00277 irpromgs 9.5.3 005732 - PROGNOSIS started successfully 2009-10-01 16:05:29 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 004084 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-10-01 16:05:41 00031400 runtimep 00724 IRAVAYA_ 9.5.3 004204 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 16:05:41 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 004204 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 16:05:41 00031400 runtimep 00724 IRAVAYA_ 9.5.3 005652 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 16:05:41 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 005652 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 16:06:59 00004049 liclimp 00433 IRNETRTR 9.5.3 004084 - Trial period license in effect. 0 days remaining before license expires 2009-10-01 16:06:59 00004047 liclimp 00444 IRNETRTR 9.5.3 004084 - License entitlement for phones has been exceeded. Current phone licenses used: 272 Current phone licenses entitled: 250 2009-10-01 16:06:59 00004049 liclimp 00462 IRNETRTR 9.5.3 004084 - Trial period license in effect. 0 Days remaining, license has expired 2009-10-01 16:06:59 00001031 promgrp 10584 irpromgs 9.5.3 005732 - PROGNOSIS shutdown 2009-10-01 16:07:00 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 004396 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\AKRPBXMGTNA1 2009-10-01 16:07:00 00001031 promgrp 10584 irpromgs 9.5.3 005732 - PROGNOSIS shutdown 2009-10-01 16:07:02 00015003 exhandp 00416 irpromgs 9.5.3 005732 - Illegal Address Trap - ACCESS_VIOLATION 2009-10-01 16:07:02 00001033 promgrp 11452 irpromgs 9.5.3 002516 - PROGNOSIS recovered 2009-10-01 16:07:02 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 005420 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-10-01 16:07:05 00031400 runtimep 00724 IRAVAYA_ 9.5.3 005616 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 16:07:05 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 005616 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 16:07:06 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002592 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 16:07:06 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002592 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 16:13:17 00001031 pcnfmgrp 00813 irpromgs 9.5.3 002516 - PROGNOSIS shutdown Shutdown by System 2009-10-01 16:13:23 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 002652 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\AKRPBXMGTNA1 2009-10-01 16:17:36 00001030 pcnfmgrp 00277 irpromgs 9.5.3 000788 - PROGNOSIS started successfully 2009-10-01 16:17:37 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 002248 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-10-01 16:18:00 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002932 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 16:18:00 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002924 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 16:18:00 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002932 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 16:18:00 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002924 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 16:18:59 00004049 liclimp 00433 IRNETRTR 9.5.3 002248 - Trial period license in effect. 0 days remaining before license expires 2009-10-01 16:19:00 00004047 liclimp 00444 IRNETRTR 9.5.3 002248 - License entitlement for phones has been exceeded. Current phone licenses used: 272 Current phone licenses entitled: 250 2009-10-01 16:19:00 00004049 liclimp 00462 IRNETRTR 9.5.3 002248 - Trial period license in effect. 0 Days remaining, license has expired 2009-10-01 16:19:00 00001031 promgrp 10584 irpromgs 9.5.3 000788 - PROGNOSIS shutdown 2009-10-01 16:19:00 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 002604 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\AKRPBXMGTNA1 2009-10-01 16:19:01 00001031 promgrp 10584 irpromgs 9.5.3 000788 - PROGNOSIS shutdown 2009-10-01 16:23:55 00001030 pcnfmgrp 00277 irpromgs 9.5.3 001224 - PROGNOSIS started successfully 2009-10-01 16:23:56 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 006136 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-10-01 16:24:10 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002756 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 16:24:10 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002756 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 16:24:10 00031400 runtimep 00724 IRAVAYA_ 9.5.3 005476 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 16:24:10 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 005476 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 16:26:00 00004049 liclimp 00433 IRNETRTR 9.5.3 006136 - Trial period license in effect. 0 days remaining before license expires 2009-10-01 16:26:00 00004047 liclimp 00444 IRNETRTR 9.5.3 006136 - License entitlement for phones has been exceeded. Current phone licenses used: 272 Current phone licenses entitled: 250 2009-10-01 16:26:00 00004049 liclimp 00462 IRNETRTR 9.5.3 006136 - Trial period license in effect. 0 Days remaining, license has expired 2009-10-01 16:26:00 00001031 promgrp 10584 irpromgs 9.5.3 001224 - PROGNOSIS shutdown 2009-10-01 16:26:00 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 004260 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\AKRPBXMGTNA1 2009-10-01 16:26:00 00001031 promgrp 10584 irpromgs 9.5.3 001224 - PROGNOSIS shutdown 2009-10-01 16:26:03 00015003 exhandp 00416 irpromgs 9.5.3 001224 - Illegal Address Trap - ACCESS_VIOLATION 2009-10-01 16:26:03 00001030 pcnfmgrp 00277 irpromgs 9.5.3 002368 - PROGNOSIS started successfully 2009-10-01 16:26:03 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 002404 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-10-01 16:26:08 00031400 runtimep 00724 IRAVAYA_ 9.5.3 005292 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 16:26:08 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 005292 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 16:26:08 00031400 runtimep 00724 IRAVAYA_ 9.5.3 005416 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 16:26:08 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 005416 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 16:27:59 00004049 liclimp 00462 IRNETRTR 9.5.3 002404 - Trial period license in effect. 0 Days remaining, license has expired 2009-10-01 16:27:59 00004049 liclimp 00433 IRNETRTR 9.5.3 002404 - Trial period license in effect. 0 days remaining before license expires 2009-10-01 16:27:59 00001031 promgrp 10584 irpromgs 9.5.3 002368 - PROGNOSIS shutdown 2009-10-01 16:27:59 00004047 liclimp 00444 IRNETRTR 9.5.3 002404 - License entitlement for phones has been exceeded. Current phone licenses used: 272 Current phone licenses entitled: 250 2009-10-01 16:27:59 00004049 liclimp 00462 IRNETRTR 9.5.3 002404 - Trial period license in effect. 0 Days remaining, license has expired 2009-10-01 16:28:00 00001031 promgrp 10584 irpromgs 9.5.3 002368 - PROGNOSIS shutdown 2009-10-01 16:28:00 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 004696 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\AKRPBXMGTNA1 2009-10-01 16:29:13 00001030 pcnfmgrp 00277 irpromgs 9.5.3 004336 - PROGNOSIS started successfully 2009-10-01 16:29:13 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 003000 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-10-01 16:29:22 00031400 runtimep 00724 IRAVAYA_ 9.5.3 004912 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 16:29:22 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 004912 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 16:29:22 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002368 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 16:29:22 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002368 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 16:29:44 00001058 scnfmgrp 01194 irpromgs 9.5.3 004336 - Configuration started. Configuration PASSWORDS started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-10-01 16:29:45 00001058 scnfmgrp 01194 irpromgs 9.5.3 004336 - Configuration started. Configuration AVAYA_PBX started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-10-01 16:29:45 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002396 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_PBX]. Collections are not being registered. 2009-10-01 16:29:49 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002396 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_PBX]. Background components are not being created. 2009-10-01 16:29:51 00001058 scnfmgrp 01194 irpromgs 9.5.3 004336 - Configuration started. Configuration AVAYA_LEGACY started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-10-01 16:29:51 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002368 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 16:29:51 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002368 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 16:29:52 00001058 scnfmgrp 01194 irpromgs 9.5.3 004336 - Configuration started. Configuration AVAYA_DEFINITY started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-10-01 16:29:52 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 004912 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 16:29:52 00031400 runtimep 00724 IRAVAYA_ 9.5.3 004912 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 16:30:15 00001058 scnfmgrp 01194 irpromgs 9.5.3 004336 - Configuration started. Configuration PASSWORDS started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-10-01 16:30:17 00001058 scnfmgrp 01194 irpromgs 9.5.3 004336 - Configuration started. Configuration AVAYA_PBX started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-10-01 16:30:19 00001058 scnfmgrp 01194 irpromgs 9.5.3 004336 - Configuration started. Configuration AVAYA_LEGACY started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-10-01 16:30:19 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002368 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 16:30:19 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002368 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 16:30:20 00001058 scnfmgrp 01194 irpromgs 9.5.3 004336 - Configuration started. Configuration AVAYA_DEFINITY started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-10-01 16:30:20 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 004912 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 16:30:20 00031400 runtimep 00724 IRAVAYA_ 9.5.3 004912 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 16:30:59 00004049 liclimp 00462 IRNETRTR 9.5.3 003000 - Trial period license in effect. 0 Days remaining, license has expired 2009-10-01 16:30:59 00001031 promgrp 10584 irpromgs 9.5.3 004336 - PROGNOSIS shutdown 2009-10-01 16:31:00 00001031 promgrp 10584 irpromgs 9.5.3 004336 - PROGNOSIS shutdown 2009-10-01 16:31:00 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 004664 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\AKRPBXMGTNA1 2009-10-01 16:31:01 00015003 exhandp 00416 irpromgs 9.5.3 004336 - Illegal Address Trap - ACCESS_VIOLATION 2009-10-01 16:31:02 00001033 promgrp 11452 irpromgs 9.5.3 000788 - PROGNOSIS recovered 2009-10-01 16:31:02 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 005840 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-10-01 16:31:05 00031400 runtimep 00724 IRAVAYA_ 9.5.3 004536 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 16:31:05 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 004536 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 16:31:06 00031400 runtimep 00724 IRAVAYA_ 9.5.3 003152 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 16:31:06 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 003152 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 16:32:07 00001058 scnfmgrp 01194 irpromgs 9.5.3 000788 - Configuration started. Configuration DISPMAN started by user \NA.a344683 from node \AKRPBXMGTNA1. 2009-10-01 16:32:09 00001031 pcnfmgrp 00813 irpromgs 9.5.3 000788 - PROGNOSIS shutdown Shutdown by System 2009-10-01 16:32:09 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 006124 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\AKRPBXMGTNA1 2009-10-01 16:32:11 00001030 pcnfmgrp 00277 irpromgs 9.5.3 004168 - PROGNOSIS started successfully 2009-10-01 16:32:12 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 004172 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-10-01 16:32:19 00031400 runtimep 00724 IRAVAYA_ 9.5.3 001092 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 16:32:19 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 001092 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 16:32:19 00031400 runtimep 00724 IRAVAYA_ 9.5.3 001216 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 16:32:19 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 001216 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 16:33:59 00004049 liclimp 00433 IRNETRTR 9.5.3 004172 - Trial period license in effect. 0 days remaining before license expires 2009-10-01 16:33:59 00004047 liclimp 00444 IRNETRTR 9.5.3 004172 - License entitlement for phones has been exceeded. Current phone licenses used: 272 Current phone licenses entitled: 250 2009-10-01 16:33:59 00004049 liclimp 00462 IRNETRTR 9.5.3 004172 - Trial period license in effect. 0 Days remaining, license has expired 2009-10-01 16:33:59 00001031 promgrp 10584 irpromgs 9.5.3 004168 - PROGNOSIS shutdown 2009-10-01 16:34:00 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 005828 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\AKRPBXMGTNA1 2009-10-01 16:34:00 00001031 promgrp 10584 irpromgs 9.5.3 004168 - PROGNOSIS shutdown 2009-10-01 16:34:01 00015003 exhandp 00416 irpromgs 9.5.3 004168 - Illegal Address Trap - ACCESS_VIOLATION 2009-10-01 16:34:02 00001033 promgrp 11452 irpromgs 9.5.3 005056 - PROGNOSIS recovered 2009-10-01 16:34:02 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 005468 - SECURITY configuration started. \AKRPBXMGTNA1; \NT AUTHORITY.SYSTEM 2009-10-01 16:34:05 00031400 runtimep 00724 IRAVAYA_ 9.5.3 005776 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 16:34:05 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 005776 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 16:34:06 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002408 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 16:34:06 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002408 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 16:40:03 00001031 pcnfmgrp 00813 irpromgs 9.5.3 005056 - PROGNOSIS shutdown Shutdown by System 2009-10-01 16:40:03 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 005596 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\AKRPBXMGTNA1 Thu, 01 Oct 2009 16:21:50 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,194/#199 In a PBX, the CDR buffer size varies by system on number of call records. You can program your system to not allow calls or divert calls if you cannot collect cdr records. Please refer to the Feature Description and Implementation Manual - Call Detail Recording in your documentation set for additional details. You can administer your system to do one of the various options described in that document when the CDR buffer is full. You will need to clear your CDR buffer to re-establish the link with PROGNOSIS. Hope this helps. Thu, 01 Oct 2009 15:14:24 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,196/#198 Applying the new license key doesnot require re-booting the server. When a new license key is applied the service automatically re-starts when the user clicks on the apply button. As has been mentioned by london2jay I'm suspecting the new license didnot get applied. Thu, 01 Oct 2009 14:54:33 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,196/#197 Going over your WVLog.txt file I see the following: 2009-10-01 03:07:00 00004047 liclimp 00444 IRNETRTR 9.5.3 001068 - License entitlement for phones has been exceeded. Current phone licenses used: 329 Current phone licenses entitled: 250 2009-10-01 03:07:00 00004049 liclimp 00462 IRNETRTR 9.5.3 001068 - Trial period license in effect. 0 Days remaining, license has expired This tells me that the new 60 day license you downloaded has not been implemented. To implement the new key, log into the Prognosis server and in configuration you will drill into the license portion and copy and paste the new license key you downloaded. Make sure the prognosis services are set to automatic and reboot the server, this should clear your problem, if your still having issues please call the office 303-390-8700 for additional assistance. Thu, 01 Oct 2009 10:10:16 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,196/#196 Hi I had a 250 user license but due to the number of digital phones I exceeded this. The Prognosis server was running fine but in the last few days it has stopped. I had read that if the license was exceeded then the server stopped after 14 days. I have downloaded a trial 60 day licence for 100 phones and installed that but the Prognosis server wil still not run. I have rebooted the server but the Prognosis service just stops after a few minutes. here is the last section from the wvlog.txt 2009-09-30 11:31:00 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 002168 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\DALAPPAVAYA1 2009-10-01 03:05:44 00001030 pcnfmgrp 00277 irpromgs 9.5.3 002556 - PROGNOSIS started successfully 2009-10-01 03:05:44 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 001068 - SECURITY configuration started. \DALAPPAVAYA1; \NT AUTHORITY.SYSTEM 2009-10-01 03:05:53 00031400 runtimep 00724 IRAVAYA_ 9.5.3 001016 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 03:05:53 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 001016 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 03:05:53 00031400 runtimep 00724 IRAVAYA_ 9.5.3 003632 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 03:05:53 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 003632 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 03:07:00 00004049 liclimp 00433 IRNETRTR 9.5.3 001068 - Trial period license in effect. 0 days remaining before license expires 2009-10-01 03:07:00 00004047 liclimp 00444 IRNETRTR 9.5.3 001068 - License entitlement for phones has been exceeded. Current phone licenses used: 329 Current phone licenses entitled: 250 2009-10-01 03:07:00 00004049 liclimp 00462 IRNETRTR 9.5.3 001068 - Trial period license in effect. 0 Days remaining, license has expired 2009-10-01 03:07:00 00001031 promgrp 10584 irpromgs 9.5.3 002556 - PROGNOSIS shutdown 2009-10-01 03:07:00 00001031 promgrp 10584 irpromgs 9.5.3 002556 - PROGNOSIS shutdown 2009-10-01 03:07:00 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 003480 - Avmon node not responding. Unable to connect to Avmon on node=\DALAPPAVAYA1 2009-10-01 03:09:39 00001030 pcnfmgrp 00277 irpromgs 9.5.3 001444 - PROGNOSIS started successfully 2009-10-01 03:09:39 S-05252057 secmgrp 05474 IRNETRTR 9.5.3 002112 - SECURITY configuration started. \DALAPPAVAYA1; \NT AUTHORITY.SYSTEM 2009-10-01 03:10:01 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002424 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_LEGACY]. Background components are not being created. 2009-10-01 03:10:00 00031400 runtimep 00724 IRAVAYA_ 9.5.3 002432 - PACE runtime error. 31400 No nodes configured for Cluster [AVAYA_DEFINITY]. Background components are not being created. 2009-10-01 03:10:01 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002424 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_LEGACY]. Collections are not being registered. 2009-10-01 03:10:01 00031404 iclpcnfp 00434 IRAVAYA_ 9.5.3 002432 - PACE presenter error. 31404 No nodes configured for Cluster [AVAYA_DEFINITY]. Collections are not being registered. 2009-10-01 03:10:59 00004049 liclimp 00433 IRNETRTR 9.5.3 002112 - Trial period license in effect. 0 days remaining before license expires 2009-10-01 03:10:59 00004047 liclimp 00444 IRNETRTR 9.5.3 002112 - License entitlement for phones has been exceeded. Current phone licenses used: 329 Current phone licenses entitled: 250 2009-10-01 03:11:00 00004049 liclimp 00462 IRNETRTR 9.5.3 002112 - Trial period license in effect. 0 Days remaining, license has expired 2009-10-01 03:11:00 00001031 promgrp 10584 irpromgs 9.5.3 001444 - PROGNOSIS shutdown 2009-10-01 03:11:00 00005926 avcsmgrp 00551 IRAUTOAN 9.5.3 002248 - (Error Manager not initialised - No error text!) Unable to connect to Avmon on node=\DALAPPAVAYA1 2009-10-01 03:11:00 00001031 promgrp 10584 irpromgs 9.5.3 001444 - PROGNOSIS shutdown Thu, 01 Oct 2009 03:18:11 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,194/#195 What CDR port are you using? and how have you configured your system to send the CDR records to prognosis? It sounds like you might be using some sort of call accounting package that is also using CDR records. Wed, 30 Sep 2009 09:51:41 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,194/#194 Loaded the demo software and looks good except CDR link. Error in pbx says CDR buffer is full. Any sugguestions? Wed, 23 Sep 2009 12:40:31 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,186/#193 Thanks for bringing this to our attention. This issue will be fixed in the future release. Mon, 21 Sep 2009 10:12:18 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,185/#192 I apologize but I am unable to see the screen shots clearly, Could you Please call me in the office so we can take a look at all 3 of your issues. Tel# 1-703-956-3016 Thu, 17 Sep 2009 09:29:07 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,186/#191 I apologize but I am unable to see the screen shots clearly, Could you Please call me in the office so we can take a look at all 3 of your issues. Tel# 1-703-956-3016 Thu, 17 Sep 2009 09:28:34 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,187/#190 I apologize but I am unable to see the screen shots clearly, Could you Please call me in the office so we can take a look at all 3 of your issues. Tel# 1-703-956-3016 Thu, 17 Sep 2009 09:28:06 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,187/#189 screenshot Thu, 17 Sep 2009 07:55:33 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,187/#188 screenshot http://voicequality.com/images/fbfiles/images/Qos_Replay_screen.gif Thu, 17 Sep 2009 07:54:50 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,187/#187 I am getting confusing results from the QoS replay screen. The MOS scoring does not reflect what is reported in the finshed streams screen. I've attached 2 screen shots one of the finished streams and the other of one of the replays. If you look at the top line of the finished streams it reports a minimum MOS score of 3.33. If you look at the replay of the QoS Replay. the MOS never drops below 3.8 Thu, 17 Sep 2009 06:46:01 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,186/#186 Our system is set up with 7 digit extension lengths but the ranges are not showing up in the browse by extension list. All my handsets are showing up with a range of "_" Thu, 17 Sep 2009 06:02:55 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,185/#185 I am looking through the Avaya finsihed streams and there seem to be several issues. I have found the workaround to the calls not deplaying but if I click on the details link for a particular call then I get varying responses. Sometimes I get the display sometimes I'll get 1 of the pie charts or maybe 2 or 3 or 4. Othertimes I will get nothing. Sometimes I'll get some of the figures that relate to the pie charts and sometimes not. Clicking the refresh button invariably means I lose any informtaion. clicking on the back forward stop controls on the tab has no affect at all. My only option appears to be to close the tab and try again. Also how can I get the call time displayed in the correct timezone. I have set the PBX timezone correctly in the configuration utility but the calls are using the timezone of the Prognosis server. All in all this feels like a buggy application. Thu, 17 Sep 2009 04:56:25 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,182/#184 I'm afraid that we cannot stop anyone from accessing Prognosis if they have access to the domain, however with that said you could setup alternate security in "Active Directory" for a "Prognosis user group" and only have this user group gain access to Prognosis server. Wed, 16 Sep 2009 12:10:59 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,176/#183 Certain configuration changes you make on the PBX should get reflected in PROGNOSIS in about one hour from the time the change was made. Wed, 16 Sep 2009 11:25:28 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,182/#182 How do I control who has access to Prognosis? It seems that as long as someone has an account on the domain then they have access to the system. I want to be able to limit access to certain users. Wed, 16 Sep 2009 02:34:05 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,176/#181 Restarting the Prognosis servies seems to have fixed. Do I need to restart the services everytime I make a change? Wed, 16 Sep 2009 02:31:28 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,174/#180 Can you post the Java error log? What version of JRE are you using? Tue, 15 Sep 2009 10:52:15 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,173/#179 Currently this feature doesnot exist and is being considered for one of the future updates. Tue, 15 Sep 2009 10:42:04 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,176/#178 We should see that, can you restart the Prognosis services and see if that corrects the issue, if not please let me know how I can contact you directly. Tue, 15 Sep 2009 10:40:03 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,108/#177 I am waiting on a confirmed date once I have that I will let you know. Tue, 15 Sep 2009 10:38:16 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,176/#176 I have set this up to monitor our CM5 system which At the moment I have an alert for route pattern 155 that says it is degraded. The reason it is degraded is that we have removed the definition of route pattern 155 and it no longer has anything in it. But according to Prognosis it has 4 trunk groups defined in it. The route pattern is not (and never has been) in the measured selection route pattern table but it is still showing up as measured. However the 6 other route patterns in the measured selection table are still not showing up in Prognosis as measured Additionally a trunk group that we have removed is still showing up in Prognosis. How/when will Prognosis reflect the changes made onto the phone system? Tue, 15 Sep 2009 04:22:00 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,9/func,view/id,108/#175 I also have the 2602 boards and CM5 and reporting the same issue using the 250 user licence. When will this patch be made available? Tue, 15 Sep 2009 03:07:41 -0500 http://voicequality.com/component/option,com_kunena/Itemid,21/catid,8/func,view/id,174/#174 When I open a browser to access the host I am receiving the following Java error. Java virtual machines running in the same process caused and error. Java TM plug in fatal error. If I access the host through remote desktop I can get to Prognosis. Any thoughts? Emily Mon, 14 Sep 2009 14:18:49 -0500