In 2001, a month after we installed our Avaya IP enabled PBX and about 100 first generation IP phones we gave up the new technology and made a step backwards reinstalling digital sets.
It was a disaster!
In 2004 we had confidence in the new Avaya IP technology and embraced it immediately.
Still, something was missing:  an IP phone monitoring tool. I was very patient, waiting eight years for Prognosis!
Prognosis may be compared with a surgical laser restoring full vision after years and years!
My team and I are addicted to Prognosis. We can’t imagine our day to day activities without it. Easy to install, easy to manage, good on line documentation, great support and really great features make Prognosis a proud 21st Century application. Prognosis helped us in troubleshooting critical situations: sound quality, ESS connectivity (reducing / eliminating finger pointing between the PBX and Network Teams), recovering more than 300 RTU in our North American PBX Network.
Thank you Prognosis Team for a great product!

 Dan Maniu, Telecom Manager, IT Architecture for the Americas

Avaya products are great, reliable and very sophisticated contact center systems. So we had a great contact center system but we were not be able to monitor all areas of the system at a glance. Avaya has an excellent Dashboard for entire contact center, but we used to spend lots of time diagnosing the problems.
Once we implemented Prognosis VOIP Monitoring tools for the Avaya Contact Center we got very clear visibility on voice call quality, network latency and network jitter information. It helped us to pin point any voice related issues in few seconds. Once we started using this tool we could monitor whole contact centers in a single interface/page. It reduced the diagnosing time from hours to a few seconds.
We have now very clear end to end visibility, from the Media Servers, Media Gateways, LSPs, all systems boards, Trunks, Route Patterns to telephone sets.  Now we feel sure that we have a complete contact center product.
Our message to those who use Avaya systems is that Prognosis is great peace of mind. Just start using this tool without any second thought.
Thanks to Prognosis for such a great tool.

 Ronald Stewart D’sa, IT Infrastructure Manager, Orbit Showtime Network

We are a critical access hospital licensed for 25 patients with 150 telephone users. Of those 150 users we have 90 analog, 50 digital, 10 VoIP sets.  When we purchased our Avaya Definity G3 telephony system in March 2006, we were given one solution through Avayafor monitoring VoIP traffic and that was VoIP Monitoring Manager.
In 2008 a network assessment to see if we can support VoIP traffic was done. June of 2010, I contacted [our Reseller] NACR to ask if there was a different solution for monitoring VOIP traffic. I was sent a link to your website. I downloaded the Prognosis software, and to my surprise it was exactly like I imagined.
I zipped through License key, configuration setup, and login.  I was monitoring VoIP traffic in less than 10 minutes.  The best thing is when traps are reported it emails to me. I called support and was satisfied. The Sales rep was good on contacting via email asking if I was satisfied. The nice thing for our hospital is this software was free of charge.
Keep up the good work Prognosis, I’m sure glad we found each other.

 Michael Fields, Biomedical Engineering Technician, Hills & Dales General Hospital