Frequently Asked Questions
- What is the difference between PROGNOSIS VoIP Monitor and Avaya VMM?
PROGNOSIS VoIP Monitor is a voice quality monitoring solution for Avaya IP telephony environments which replaces Avaya VMM.
PROGNOSIS includes all the features of Avaya VMM and adds new functionality including MOS calculation and network path information for every voice stream, scalability to the largest environments, and a browser-based interface to provide data to any screen. Top - How do I get PROGNOSIS VoIP Monitor?
From May 4, 2009, every Avaya Communication Manager PBX has included PROGNOSIS VoIP Monitor. PROGNOSIS is also available for download from http://www.voicequality.com/
Register now to be notified of product updates and to be kept up to date with the latest news. Top - Can I use PROGNOSIS VoIP Monitor in conjunction with Avaya VMM?
No. PROGNOSIS VoIP Monitor consumes the same data stream used by Avaya VMM and as such, they cannot be used simultaneously. Top - What if I am already an Avaya VMM user?
Avaya has advised VMM users to consider upgrading to PROGNOSIS prior to May 2010 as no updates or patches will be provided for VMM after this date. Top - What happens if I don't upgrade?
Avaya has issued an End of Support Notification for Avaya VMM commencing May 2010. If by this date you have not upgraded to PROGNOSIS VoIP Monitor, VMM will no longer be supported by Avaya. Top - How many phones can I monitor with PROGNOSIS VoIP Monitor?
Every Avaya customer can use PROGNOSIS to monitor up to 250 Avaya IP phones. If you have more than 250 phones, it monitors the first 250 phones as shown by the ‘list station’ command. You cannot selectively choose which phones to monitor. Top - What if I want to monitor more than 250 phones?
PROGNOSIS VoIP Monitor will allow you to monitor up to 1,000 phones for a 60-day trial period after which time additional licenses must be purchased. Top - How do I purchase more licenses?
PROGNOSIS VoIP Monitor licenses are available for purchase from certified resellers. Top - Is PROGNOSIS compliant tested?
Yes. PROGNOSIS VoIP Monitor is built on the same architecture as PROGNOSIS IP Telephony Manager which is certified Avaya Compliant Tested for Avaya Communication Manager 3,4 and 5.x and Avaya Aura Communication Manager 5.2 Top - What is the difference between PROGNOSIS VoIP Monitor and PROGNOSIS IP Telephony Manager?
PROGNOSIS IP Telephony Manager is an enterprise version of PROGNOSIS which provides monitoring of an unlimited number of phones and includes additional features such as multi-vendor support, a highly customizable interface and advanced reporting capabilities.
For more information about PROGNOSIS IP Telephony Manager, please visit www.prognosis.com/iptelephony Top - What support is available?
Community-based support is available at no charge at voicequality.com/support. Telephone support will also be provided by Integrated Research and Resellers. Top - Can I resell PROGNOSIS VoIP Monitor?
If you are an Avaya reseller, register now to learn about reselling PROGNOSIS VoIP Monitor. If you are already a PROGNOSIS reseller, contact your PROGNOSIS account manager. Top
