What is Prognosis First Responder?

Prognosis First Responder is an iOS app that enables alerts from Prognosis to be viewed and actioned via an iPhone or iPad. Alert details can easily be forwarded from within the app by email or SMS to your iPhone contacts. Prognosis First Responder works with Prognosis UC Foundation and Prognosis UC Enterprise.
//Download Prognosis First Responder App from the AppStore 

      Visibility, priority - anywhere, anytime   
      Troubleshoot on the move
      Action. When you can't, others can!
      NEW - Support for iOS 7 and iPhone 5

How Does it Work?

Prognosis First Responder communicates securely over HTTPS to the Prognosis servers. As this server normally resides within the corporate network, the iDevice needs to connect to the company network by WiFi, or by VPN using a cellular network.

Alert data can be updated periodically at specified intervals or on demand – ensuring minimal load on the network, while maintaining up-to-date alert data on the iDevice.

View and Action Alerts

Alerts Central allows you to view alerts by priority – categorized by Critical, Error, Warning or Information status, and shows when alerts have been closed or acknowledged. You can view a list of alerts in each category and drill down to get more details.

The Alert Details page shows full details of the alert message and provides various action choices. You can acknowledge the alert, set a reminder for later, forward the alert to a contact by SMS or email – or open the Prognosis user interface to troubleshoot.

Troubleshooting

Troubleshoot alerts 'on-the-go'. Prognosis can be accessed from the Alert Details page, or Prognosis tab.

Prognosis server details and logon credentials are already configured in the app – providing you with quick, easy access to troubleshoot on-the-go. You’ll now have full access to Prognosis to investigate and resolve issues before they affect your business or customers.

© 2014 Integrated Research Ltd. ABN 76 003 588 449. Prognosis® is trademark of Integrated Research Ltd. All rights reserved
© 2014 Integrated Research Ltd. ABN 76 003 588 449. Prognosis® is trademark of Integrated Research Ltd. All rights reserved