Prognosis Customers Success Stories

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In 2001, a month after we installed our Avaya IP enabled PBX and about 100 first generation IP phones we gave up the new technology and made a step backwards reinstalling digital sets. It was a disaster! In 2004 we had confidence in the new Avaya IP technology and embraced it immediately. Still, something was missing: an IP phone monitoring tool. I was very patient, waiting eight years for Prognosis!

Prognosis may be compared with a surgical laser restoring full vision after years and years! My team and I are addicted to Prognosis. We can’t imagine our day to day activities without it. Easy to install, easy to manage, good on line documentation, great support and really great features make Prognosis a proud 21st Century application.

Prognosis helped us in troubleshooting critical situations: sound quality, ESS connectivity (reducing / eliminating finger pointing between the PBX and Network Teams), recovering more than 300 RTU in our North American PBX Network. Thank you Prognosis Team for a great product!”

Dan Maniu, Telecom Manager, IT Architecture for the Americas

We are a critical access hospital licensed for 25 patients with 150 telephone users. Of those 150 users we have 90 analog, 50 digital, 10 VoIP sets. June of 2010, I contacted [our Reseller] NACR to ask if there was a different solution for monitoring VoIP traffic. I was sent a link to your website. I downloaded the Prognosis software, and to my surprise it was exactly like I imagined.

I zipped through License key, configuration setup, and login. I was monitoring VoIP traffic in less than 10 minutes. The best thing is when traps are reported it emails to me. I called support and was satisfied. The Sales rep was good on contacting via email asking if I was satisfied. The nice thing for our hospital is this software was free of charge. Keep up the good work Prognosis, I’m sure glad we found each other.”

Miichael Fields, Biomedical Engineering Technician, Hills & Dales General Hospital

	We have now very clear end to end visibility, from the Media Servers, Media Gateways, all systems boards, Trunks, Route Patterns to telephone sets. Now we feel sure that we have a complete contact center product. Our message to those who use Avaya systems is that Prognosis is great peace of mind. Just start using this tool without any second thought. Thanks to Prognosis for such a great tool!”

	Ronald Stewart D’sa, IT Infrastructure Manager, Orbit Showtime Network