In 2001, a month after we installed our Avaya IP enabled PBX and about 100 first generation IP phones we gave up the new technology and made a step backwards reinstalling digital sets. It was a disaster! In 2004 we had confidence in the new Avaya IP technology and embraced it immediately. Still, something was missing: an IP phone monitoring tool. I was very patient, waiting eight years for Prognosis!
Prognosis may be compared with a surgical laser restoring full vision after years and years! My team and I are addicted to Prognosis. We can’t imagine our day to day activities without it. Easy to install, easy to manage, good on line documentation, great support and really great features make Prognosis a proud 21st Century application.
Prognosis helped us in troubleshooting critical situations: sound quality, ESS connectivity (reducing / eliminating finger pointing between the PBX and Network Teams), recovering more than 300 RTU in our North American PBX Network. Thank you Prognosis Team for a great product!”